Assessment Coordinator, Uk
4 days ago
**Key Achievements & Responsibilities**
- Ensure Assessors, Auditors and other involved members have the necessary information to deliver high-standard assessments
- Process assessment results with 100% accuracy
- Collating and analysing statistics post-assessment to uncover trends, issues and to support ongoing year on year tracking and forward planning
- Booking ad-hoc assessments, securing assessors and suitable assessment venues within budget
- Using negotiation skills to overcome mis-matches, backfill drop-outs/deferrals and ensure all planned assessments can take place
- Proactively identify and escalate issues of concern
- To acquire ‘expert’ knowledge of assessment delivery processes
**Experience Required**
- Experience of customer service and project management/coordination
- Excellent written and verbal communication skills
- Experience of business writing and professional telephone etiquette
- Ability to prioritise work to ensure team deadlines are met
- Experience of working towards unmoveable deadlines and under pressure
- Proficient in Microsoft packages
- Strong relationship building abilities with both internal and external stakeholders
- Experience of holding difficult conversations and achieving a positive outcome for all
- Able to deliver professional presentations
- Analytical skills with the ability to handle large data sets and process accurately in a logical and organised manner
- Problem solving and negotiation skills
- Able to self-manage and self-motivate
**Additional Information**
- Benefits
- Hybrid Working (typically 60% office based)
- Private Medical Insurance
- Income protection
- Life assurance
- Aviva Group Personal Pension (matched to 9%)
Please make sure you have the correct right to work in the country the role resides in.
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