Customer Advisor

6 days ago

Sevenoaks, United Kingdom Neal's Yard Remedies Full time

Neal's Yard Remedies are currently recruiting for a Customer Advisor to join our Sevenoaks team 14 hours per week.

Our retail teams are passionate about holistic beauty, health and wellbeing, with exceptional customer service at the heart of what we do - if this sounds like you we would love to hear from you

You must be available to work weekends.

Role Responsibilities
- Give a warm welcome to every customer as they come into the store.
- Approach and be approachable and open a conversation with the customer to establish their needs and offer advice and assistance as required
- Share your knowledge and experience on skincare, our products, wellness and therapies; give expert advice to guide customers in finding the best products for them and their needs.
- Using a caring and knowledgeable approach, build relationships with customers so they feel comfortable and want to come back time and again.
- Take an active approach to developing your skincare, beauty, product and therapies knowledge through attending company training and personal research to become an expert in these areas.
- Be active in making sure the store is always looking its best and is presented to the highest standards. Have an eye for detail and put anything right that you come across that is not quite perfect.
- Undertake any ad hoc duties as directed by the Manager or Assistant Manager.
- Develop strong, collaborative relationships within the store and with people you meet from across the business.
- Ensure any reporting and administration you are tasked with is completed accurately and on time.
About you:
Knowledge, skills and experience
- Previous experience in a similar role.
- Beauty experience and/or qualifications not essential but desirable.
- Passion for and/or knowledge of natural therapies
- Naturally friendly and approachable with a caring attitude towards customers.
- Collaborative, positive and energetic.
- A great team worker who is inspired to work with the team to deliver great results.
- Comfortable in encouraging customers to try and buy, and in closing a sale.
- Honest, fair and kind with customers and colleagues. Confident and comfortable to demonstrate products, including mini-facials and arm massages.
- A true people person with the natural ability to build rapport with customers.
- A passion and commitment to learning about beauty, skincare, products and wellness therapies.
- Excellent communication and listening skills.
- Fastidious personal hygiene and high personal presentation.
- An eye for detail.
- Able to work flexible hours as required.
- Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’

**Job Types**: Part-time, Permanent
Part-time hours: 14 per week

**Salary**: £9.50 per hour

Application question(s):

- Are you available to work weekends?
**Experience**:

- customer service: 1 year (preferred)

  • Customer Service Advisor

    1 week ago

    Sevenoaks, United Kingdom Page Personnel Full time

    Immediate Start AvailableOn-Going Temporary PositionAbout Our ClientThe company operates in the financial services sector and is known for providing innovative solutions to its customers. As a small-sized organisation, it values efficiency and customer satisfaction.Job DescriptionHandle customer enquiries via phone, email, and other communication...

  • Customer Service Advisor

    1 week ago

    Sevenoaks, United Kingdom MMP Consultancy Full time

    MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in Kent, on a permanent basis. As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and...

  • Customer Service Advisor

    1 week ago

    Sevenoaks, United Kingdom Huntress Full time

    Customer Service Advisor - Hybrid working £24,000 - £27,000 per annum + BONUS Sevenoaks Our client is looking for someone to join their busy customer service team based in Sevenoaks. They are looking for someone with customer service experience and good computer literacy skills. Responsibilities include: - Delivering excellent customer service at all...

  • Inbound Customer Service Advisor

    6 days ago

    Sevenoaks, United Kingdom Page Personnel Full time

    Immediate Start AvailablePotential Permanent Position Within The BusinessAbout Our ClientThe employer is a medium-sized organisation operating within the financial services sector. They are dedicated to providing innovative solutions and exceptional service to their customers.Job DescriptionRespond promptly to customer inquiries via phone, email, or other...

  • Customer Advisor

    1 week ago

    Sevenoaks, United Kingdom EE Mobile communications Full time

    Are looking for a career - Can self motivate to achieve sales targets consistently - Want to WOW customers with your knowledge and skill set - Are looking to earn high volumes of uncapped commissions The role comes with a basic salary plus uncapped commission If you are still interested, see a summary below. Retail SALES Advisor - Franchise Joining an EE...

  • Customer Service Advisor

    2 weeks ago

    Sevenoaks, United Kingdom Noble Partnerships Full time

    **Job description** **Customer Service** **Salary - £22,000 per annum** **Location - Sevenoaks** **Your role within the business** You will play a key role within the business and demonstrate a professional, knowledgeable, and supportive approach at all times to customers and colleagues. You will be required to keep to timely and accurate...

  • Sales Advisor

    2 weeks ago

    Sevenoaks, United Kingdom Coulter Elite Resourcing Ltd Full time

    **Showroom Sales Advisor** **Sevenoaks** **£20,000 - £25,000 - DOE** **Are you a confident and enthusiastic Showroom Sales Advisor looking for a new role?** **Coulter Elite Resourcing are currently looking for a Showroom Sales Advisor to work with one of their market leading and luxury clients based in Kent to work as part of the sales...

  • Customer Service Advisor X2

    2 days ago

    Sevenoaks, United Kingdom West Kent Housing Association Full time

    **Customer Service Advisors (2 Positions) - Full time equivalent salary of £26,354 per annum** **Job Role** You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy...

  • Customer Services Advisor-Planner

    4 weeks ago

    Sevenoaks, United Kingdom West Kent Housing Association Full time

    Customer Services Advisor- Planner (£16,016 per annum for 20 hours per week, £29,631 full-time equivalent, 12 month fixed-term) Job Role We're looking for someone with excellent customer service skills and the ability to listen, empathise and communicate clearly to join our friendly Customer Services Team. You need to have good people skills and the...

  • Customer Services Advisor-planner

    5 hours ago

    Sevenoaks, United Kingdom West Kent Housing Association Full time

    **Customer Services Advisor - Planner (£16,016 per annum for 20 hours per week, £29,631 full-time equivalent, 12 month fixed-term)** **Job Role** We’re looking for someone with excellent customer service skills and the ability to listen, empathise and communicate clearly to join our friendly Customer Services Team. You need to have good people skills...