Customer Performance Reporting Co-ordinator

Job Title - Customer Performance Reporting Co-ordinator

42 hours per week Mon-Friday

Location -North and South

**Salary**: Highly competitive salary, dependent on skills and experience with company car allowance and other benefits

As a Customer Performance Reporting Co-ordinator, you can expect the benefits from Chevron TM that come with being an employer of choice:
**Benefits**:

- Highly competitive salary
- Company Vehicle/Car Allowance
- 26 days holiday plus Bank Holidays
- Job Security
- Company Pension
- Employee Assistance Programme
- Refer A Friend Scheme of £750
- Fill Your Boots Rewards - saving an average of £400 per year
- Access to our Internal Academy and Career Development
- Career Development and Progression

Who is Chevron Traffic Management?

In simple terms, Chevron Traffic Management is the company that sets up temporary road or lane closures, diversions routes or pedestrian walkways to keep road workers and road users safe while roadworks are underway. This involves putting out road cones, signage, temporary traffic lights, pedestrian crossings, and barriers. Our work is visible all over the country. The next time you are out and about and see roadworks, have a look at the signage. It is possible that Chevron Traffic Management put them there.

It is, of course, much more complicated than that. It involves consulting, planning, designing, estimating and liaising with our suppliers and our customers to ensure that our schemes are fit for purpose. It also involves innovation and technology so we can improve safety and help our industry to reduce our carbon footprint.

Traffic Management is a challenging industry, but we know that our work keeps people safe which makes it really rewarding. The people who work in Chevron TM make it fun.

Responsibility of a Customer Performance Reporting Co-Ordinator

To co-ordinate customer performance reporting across the region for relevant frameworks, schemes and projects, ensuring KPI's, targets and commitments and being met.

Customer performance monitoring is a requirement for many key clients and frameworks across the network as well as a requirement of the companies ISO 9001 certification. Maintaining excellent customer relations is a vital element of our business. Reporting to the Operations Director.

The Customer Performance Reporting Co-ordinator will be responsible for all elements of quality and compliance reporting across the region for relevant frameworks, schemes and projects.

By collating and overseeing various areas of compliance the coordinator will support all aspects of the business with customer reporting and quality management and engage in improvement activities to ensure that policies, procedures and ways of working align with requirements and reflect best practice.
- Co-ordinating regional customer performance reporting
- Co-ordinating regional customer quality performance and maintaining associated registers and reports including raising and actioning NCR's.
- Co-ordinating Regional and National performance monitoring and evaluation against customer commitments and KPIs
- Internal process audits and site audits
- Supporting internal and external process audits
- Conducting site audits
- Attend customer meetings as and when required.

What good looks like
- Proficient in the use of a PC and the Microsoft Office suite of software, inc. Word, Excel, Outlook, Office 365 apps etc.
- Attention to detail and excellent analytical skills and experience.
- Strong verbal and written communication skills, including the ability to relate to people at all levels.
- Ability to adapt to changing situations.
- Experience in Quality management and problem identifying, analysing and reporting.
- Auditing skills
- Full UK driving licence.
- High School Diploma/Equivalent

What else looks good
- Knowledge of Traffic Management/Construction industry
- Experience in Quality Management
- Confidence to highlight areas for improvement and to drive action plans forward.

EQUALITY AND DIVERSITY AT CHEVRON

Chevron TM believe the skills, capabilities and talents of our people are the key to our success. We benefit enormously from the diversity and variety of our workforce and are fully committed to maintaining and encouraging this diversity.

The richer the mix of people, skills and cultures; the greater the range of inputs, viewpoints and experiences. Because of this, Chevron TM is fully committed to being an equal opportunities employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.