Customer Care Co-ordinator

4 days ago


Thame, United Kingdom Anders Heating Company Ltd Full time

**Customer Service Representative**

Are you a skilled customer service professional? If so we have the perfect role for you

**Position**: Customer Service Representative
**Location**: Near Thame, Oxfordshire. UK
**Salary**: Competitive, based on experience

**About the Role**:
We are looking for a dynamic, customer-focused individual to join our team. In this role, you'll be responsible for providing exceptional customer service, and providing our customers with a prompt and professional service.

**Key Responsibilities**:

- Book service and repair appointments for our engineers
- Liaise with the technical and sales teams to resolve issues efficiently.
- Issue quotes and arrange installations
- Keep detailed records of customer interactions and ensure follow-up as needed.
- Ensure service reminders are sent out and followed up
- Liaise closely with our Commercial clients' customer care teams

**What We’re Looking For**:

- Proven experience in customer service, preferably in a technical/ construction/service/maintenance related field.
- Strong communication skills
- A proactive problem-solver who can remain calm under pressure.
- Competency with CRM systems and Microsoft Office.

**Why Join Us?**
- Be part of a friendly, supportive team.
- Opportunity to use your expertise in a customer-facing role.
- Competitive salary and benefits package.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: £23,000.00-£32,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Expected start date: 03/11/2024



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