Operations Performance Manager

• Role:
   Operations Performance Manager
• Location:
   Based in Thame, Oxfordshire with national travel to our support locations and offices as required
• Hours:
  hours per week
• Working policy:
   Hybrid working with a minimum of 2 days per week on-site.
• Reports to:
   Director of Operations
• Salary:
  £48,000 per annum

Are you passionate about improving how services run - helping teams work smarter, deliver great support, and make every resource count?

We are looking for a proactive, people-focused 
Operations Performance Manager
 to join Affinity Trust in this new and influential role. You'll have the opportunity to shape how we use insight, collaboration, and good practice to strengthen workforce performance and create lasting impact for the people we support.

In this pivotal role, you'll turn information into action, coaching and supporting managers to make sustainable improvements in workforce planning and other areas of operations efficiencies. You will use workforce data to guide decision-making, reduce agency spending, and ensure our services are delivered by well-supported, permanent teams - creating continuity and stability for the people we support.

What you will do

• Lead positive change
  : Train and coach managers to plan, roster, and deploy teams effectively, embedding best practice in systems like SONA.
• Turn insight into action
  : Use workforce information to spot challenges and opportunities, then work side by side with operational leaders to deliver practical, sustainable improvements
• Collaborate and influence
  : Collaborate with Operations, HR, Recruitment, Finance, and Quality teams to design joined-up workforce solutions that strengthen service quality and colleague wellbeing.
• Build capability
  : Develop managers' confidence in using evidence to make decisions and sustain performance improvement across all levels.
• Measure impact
  : Review how workforce changes affect quality, employee experience, and financial sustainability and share learning across the organisation

As this is a new role, you'll also have the chance to shape how we approach operational performance improvement, creating frameworks and ways of working that make a long-term difference.

What you will bring

We are looking for a confident communicator, relationship-builder, strategic thinker, and natural problem solver who enjoys making positive change happen. You'll be equally comfortable generating and analysing a workforce report for example and coaching a manager to put improvements in place.

You'll bring:

• Strong analytical ability and experience in workforce or operations management within social care, healthcare, or a related people-focused setting .
• Strong communication, presentation, skills, with the confidence to influence and inspire change.
• Hands-on experience with workforce systems and advanced Excel proficiency (SONA, Nourish, or RADAR experience a bonus).
• Understanding of CQC and Scottish Care Inspectorate standards.
• A full driving licence and willingness to travel across England and Scotland, including overnight stays.

Why join us

At the heart of everything we do is 
people
: the people we support and the teams who make it possible. We believe in working together, challenging ourselves, and finding new and better ways to deliver high-quality, person-centred care.

In this brand –new role, you'll have the opportunity to:

• Lead visible meaningful change that directly improves services and outcomes.
• Lead initiatives that help teams become more efficient confident, and financially sustainable and enhance employee experience.
• Work with passionate, values-driven colleagues who are committed to making a difference.
• Access a range of benefits to suit your needs, including early access to your pay through Stream, fully funded health cash plan with Simply Health, death in service benefit, salary sacrifice purchase schemes and so much more.

If you love solving complex problems, empowering teams, and seeing the tangible impact of your work. This is your chance to do something that truly matters.

Join us in shaping a brighter future for our teams and the people we support - your leadership can make the difference.

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.

We're committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.