Repairs Administrator

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

**Repairs Administrator**:

- £26,500 - £29,500 per annum (Salaries vary depending on experiences)

**Hours**:

- 37 hours per week, Monday - Friday

**Service**:

- Housing & Property

**Location
- **ODS, Horspath Road, Cowley, Oxon, OX4 2RH

**What You’ll Be Doing**:
We are looking for an** **enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others.

**Overall job responsibility** - Further detail can be viewed in the Job Description. Some of the core duties include:

- Being the first point of contact and delivering excellent customer service for all Housing & Property queries
- Maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined
- Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs.
- Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI’s.
- To work as a cohesive unit with other Repairs Administrators
- Provide effective communication across the Housing and Property department.
- Ensure accurate and consistent record keeping through housing management systems.
- Ensuring confidentiality and compliance with GDPR regulations

**The Successful Applicant**:
Our main priority is to find people who can live our values every day - **Caring, Safe, Creative and Aspirational. **We provide excellent training on everything else, but we do ask that you have:

- GCSE’s in English and Maths (or equivalent).
- Understanding and experience of working in an office environment.
- Experience in working with all MS Office packages, including excel.
- Experience working to strict deadlines without compromising content and service.
- Good communication skills, written, verbal and listening.
- Strong planning, organisational and time management skills
- Ability to work as part of a team
- Ability to work safely and responsibly without direct supervision and on own initiative.
- Able to handle confidential information appropriately.
- Flexible approach to working hours.
- Strong relationship building skills and to be able to build trusting and honest relationships quickly.

**What We Offer**:

- 25 days annual leave and standard bank and public holidays
- Blue Light card and other discounted shopping
- Employee Assistance Plan - with access to free counselling
- Cycle to Work Scheme
- Enhanced family friendly leave
- Flexible and agile working opportunities (role dependent)
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app - approved by NHS
- Free flu jabs

If this **Repairs** **Administrator **position sounds like the role for you then please click ‘**Apply’** today We would love to hear from you This vacancy may close early. To learn more about Response and what we do, please visit our website: Response - Mental Health Care & Support.