Clerical Officer

The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS. To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.

The post is for 37.5 hours/week which include evening and weekend work on a rota basis.

PREVIOUS APPLICANTS NEED NOT APPLY

WALSALL HEALTHCARE NHS TRUST

MANOR HOSPITAL - IMAGING SERVICES

Full time post - 37.5 hrs per week

**Pay Scale**: AfC Payband 2

The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.

**Applicants must possess**:
1. A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.
2. Business and Administration Level 2 is desirable
3. Demonstrate excellent prioritisation and time management skills and adaptability.
4. Have excellent communication skills
5. Good organisation skills
6. Flexible working approach

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor Hospital houses the full range of district general hospital services under one roof. The £170 million development of our Pleck Road site was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children’s Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.

We provide high quality, friendly and effective community health services from some 60 sites including Health Centres and GP surgeries. Covering Walsall and beyond, our multidisciplinary services include rapid response in the community and home-based care, so that those with long-term conditions and the frail and elderly, can remain in their own homes to be cared for wherever appropriate.

Principal Duties
The post holder must be competent in administration support.
Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.
Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.
Requesting necessary items, information or services from other departments
Responding promptly and appropriately to all external and internal telephone queries.
Providing clerical support as assigned.
Communicating appointments or examination information to patients or carers.
Exercising judgment to record and report all relevant information as appropriate.
Maintaining confidentiality and adhering to all organisational policies relating to the job.
Responsible for processing imaging referrals as assigned.
Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.
Processing detail relating to patients and staff promptly and in organised and accurate manner.
Receiving and handling of telephone calls according to established policies of professional telephone etiquette.
Receiving, welcoming and directing visitors as they arrive in the department.