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Customer Service Administrator

2 weeks ago

Ellesmere Port, United Kingdom XPO Logistics Full time

**Logistics done differently.**

Here at XPO, we’re looking to bring in a Customer Service Administrator at our new customer site in Ellesmere Port on a permanent basis. You will efficiently administer customer order requests, process and improve contract transport operations in order to achieve targeted performance levels whilst meeting the needs of the customer. Based out of Ellesmere Port, you’ll operate Monday to Friday across core working hours, 0900-1700.

**Pay, benefits and more**:
We’re looking to offer a salary of up to £23,000 per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other benefits.

**What you’ll do on a typical day**:

- To ensure all administrative order entry duties are carried out to a high level of accuracy and professionalism.
- To achieve weekly and monthly KPI’s as set by the business and /customer service level agreements, escalating any issues impacting on these to the Transport Operations Manager.
- To use IT based systems in the effective performance of their role, this will predominantly be XPO’s own DDL System
- Ensures that appropriate communication methods are used to provide information to both internal and external customers as required e.g. advising deliveries, communicating with sites/stores, dealing with customer issues, communicating with drivers, providing ETAs, etc.
- To ensure compliance with company Health & Safety requirements highlighting any concerns to the Transport Operations Manager.
- To identify and highlight any potential improvement opportunities within the contract framework.
- To demonstrate the company values in the undertaking of their role.
- To consistently provide the highest levels of customer service.
- To undertake any relevant training events in line with own development needs and business requirements.

**What you need to succeed at XPO**:

- Preferred experience within a transport office / planning function.
- Must be confident in dealing with customer & end user issues
- Intermediate or Advanced Excel use.
- Knowledge and experience of the Transport / Logistics industry and regulations
- Knowledge of fundamental administration functions.
- Experience of overseeing the efficient handling of internal and external customer queries/complaints in a timely and professional manner.
- Experience of working within the parameters of planning and operational processes and Health and Safety procedures.

**Be part of something big.**

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.