Travel Administrator

2 weeks ago

BurtononTrent, United Kingdom Hollyfield Personnel Full time

Our client with an enviable reputation in the local area are recruiting for a Travel Administrator to join their organisation on a permanent basis as a Transport Assistant
The role will be working as part of a busy transport team where you will ensure all transport is booked in accordance to tours and products that are booked for customers.
**Key Responsibilities**:

- To purchase flights through the internal systems
- To create and claim bookings
- To request Eurostar and European Rail groups in accordance with products.
- Using the in-house system to set up Eurostar land tours.
- To issue all rail bookings using the supplier’s individual IT systems.
- To plan regional rail journeys to arrive on time for our Eurostar departures.
- Liaise directly with airlines and rail companies.
- To research and request upgrades for the customer.
- To upload or send manifests to suppliers in the correct format.
- Using in-house systems to update any changes.
- To contact customers directly to advise of any transport changes either telephonically or in written communication.
- Keep up to date the departments spreadsheets and pivot tables.
- Work closely with other departments
- Ensure all cancellations and refunds are actioned and any refunds received are notified to the Finance team
- Action customer special requests such as medical, mobility and pre-booking of seats.
- To book any ancillary travel services such as individual train requests and flights.
- To ensure all relevant documentation is included in the customers travel documents.
- Available to be on an emergency on call rota as back up to the operations team should transport issues arise out of hours.
- Checking transport contracts ensuring correct flights details have been requested and updating internal spreadsheets.
- Checking invoices ready for payment.
- Any general administration duties that arise.
**Skills, Experience & Qualifications**:

- High level of accuracy and attention to detail
- Excellent communication skills both written and verbal
- Excellent organizational skills and time management ensure all deadlines are met with transport suppliers.
- Proficiency in Excel, as spreadsheets are an integral part of the department records.
- Ability to work under pressure, working alone, part of the transport team and part of the wider team.
- Take ownership and responsibility of workloads under little or no supervision.
- A willingness to be flexible with working hours and responsibilities

**Hours: 9.00am - 5.30 pm Monday - Friday**
**Salary £22,500**
Ref: RY15

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