Weekend Duty Officer

2 weeks ago

BurtonOnTrent, United Kingdom RIVIERA TRAVEL Full time

**Weekend Duty Officer - Travel Operations Assistant**(Saturdays/Sundays)

Fixed term contract for maternity cover, approx. 7-8 months

We are an award winning Travel company looking to expand our support teams where you can add value to our customers, passengers and be involved in ensuring our holidays run smoothly.

A varied role to ensure out of hours support is provided to clients, Tour Managers and suppliers. A fantastic opportunity to make use of your great problems solving skills, ensuring the smooth-running of Riviera Travel holidays and delivering excellent customer service.

**Working hours 7am to 7pm, Saturday or Sunday on a rota basis**

**The salary for this role is £8,751**

**Day to day responsibilities**:
**Emergency Phone Response**
- Amending bookings and answering queries for customers travelling within 24 hours
- Processing last minute cancellations and assisting with transport queries
- Responding to unforeseen changes as they occur on holiday and providing support for Tour Managers and Cruise Directors
- Logging issues as they occur and keeping full and accurate records
- Escalating major issues to support team

**Administrative Duties**:

- Supporting the Operations and Reservations teams with general administrative duties over the weekend
- Reading Tour Manager/Cruise Director debriefs and highlighting major issues to the Operations team

**Logging Incident/Accident reports received from TM**

Any additional tasks as required

**About you**:

- Able to communicate effectively - both verbally and in a written format;
- Able to use your emotional intelligence to understand and empathise with clients facing disrupted travel plans, and Tour Managers/Cruise Directors needing assistance with issues on tours and cruises; actively listens;
- Have a calm and positive attitude.
- Able to use information to find solutions, uses available resources to research, understand and resolve issues;
- Able to identify hazards, is proactive and forward thinking.
- Work well under pressure, reach targets within agreed deadlines; can prioritise tasks and complete them in order of urgency with minimum supervision.
- Able to adapt as situations dictate, able to switch between tasks quickly and efficiently; can adapt their style and behaviour to best suit a situation.
- Able to work independently, manage busy and quiet periods; be proactive about completing tasks set and remain ready to respond to calls.

**Job Types**: Part-time, Permanent

Pay: Up to £8,751.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Work from home

Ability to commute/relocate:

- Burton-On-Trent DE14 1SP: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Burton-On-Trent DE14 1SP

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