Venue and Events Coordinator

**Job Purpose**:
The Venue and Events Coordinator plays a key role in the Sales and Events team within Greenwich Students’ Union Commercial Services. This position is responsible for coordinating and managing various events and activities across the three campuses (Greenwich, Avery Hill, and Medway) with a strong focus on engaging our membership in our venue and events services, growing footfall, commercial revenues, fruitful collaborations, and client satisfaction.

The coordinator will build and execute plans, develop partnerships, and maintain databases to encourage greater community engagement, growing attendance, and hires. Being responsible for a fresh, exciting promotional programme whilst ensuring everything we do is in line with Greenwich Students’ Union’s strategic plan and values. This is a Greenwich-based role but will require working in all three campuses (Avery Hill and Medway, Kent).

**Responsible to**: Sales and Events Manager

**Responsible for**: Commercial Marketing Coordinator, Sound and AV Assistant, Lighting and Visual Effects Assistant and Casual Staff

**Department/Service**:Commercial Services

The **Venue and Events Coordinator** is part of the Greenwich Students’ Union Commercial Services. At GSU, we turn over £1.1m through our not-for-profit commercial services that provide services to students, staff, and the local population. We provide students at the University of Greenwich with social spaces to study, make friends and have fun.

Additionally, the profit generated through our varied income portfolio is invested back into the SU support services for students. We are a Living Wage Employer and a large employer of students putting money back in their pockets to support studying and living costs in London and Kent.

**1 Duty and Key Responsibilities**

**Operational Management**
- Take ownership of the entire events process, from planning to execution, ensuring all aspects are considered and planned in advance.
- Contributes to the planning and execution of major GSU calendar events, including Welcome Week, All Balls (Freshers, Summer, Winter etc) and staple club night.
- Coordinate and supervise event staff, caterers, and other vendors to ensure seamless event operations.
- Assist the Venue and Events team in devising and, at times, delivering a wide-ranging programme of events.
- Work closely with other members of the membership team to ensure the provision of high-quality service is always championed.
- Develop loyalty schemes, incentives, genre specific databases, messaging, and an understanding of our many different audiences to most effectively promote our services.
- Develop skills and training with a view to supporting the commercial department.
- Manage student involvement - ensuring that we are gaining student collaboration with our events programme.
- Assist the Venue and Events team in the recruitment, training and development of relevant staff, and exercising leadership in motivating staff to work smoothly and to the best of their ability as part of a team.
- Assisting where needed in the Venue and at external events as required.
- Liaising with in-house graphic designers, as well as external promoters, to produce quality promotional content in a timely fashion.
- Contributing fresh and unique marketing strategies with the aim to engage our membership and increase footfall from the wider community.

**Business Development and Marketing**
- Identifying and securing event sponsors and promoters to enhance event visibility; coordinating sponsorship deliverables, including branding opportunities and promotional materials.
- Build working relationships with a large body of students and societies ranging in demographics and backgrounds ensuring we are offering our members the best opportunity to promote their own events.
- Assisting the **Sales and Events Manager** in strategising event planning from concept to production.
- Support the Venue and Events team in managing production, liaising with artists/acts and generally delivering daytime and evening entertainment when assistance is needed.
- Take the lead in devising unique marketing plans tailored to individual events.
- Distribute physical promotional materials such as flyers, posters, vouchers, etc.
- Assist with scheduling social media posts across multiple accounts, considering engagement variables like time, day, platform, format, and target audience.
- Collaborate with the communications department to integrate event promotions with broader marketing campaigns.
- Conduct market research to identify target audiences and trends for effective event and promotional positioning.
- Coordinate feedback collection from members regarding event activity, proposing changes and amendments based on demand.

**Events and Venue Hire**
- Responsible for creating, planning, and executing engaging events for our members.
- Coordinate internal functions alongside the Venues Manager.
- Resolving problems and attendee inqui