Technical Lead

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Salesforce Technical Architect (PE) you will be responsible for aligning Salesforce Solutions and technologies with business goals and technical requirements.

What you'll do:

- Assist stakeholders and teams to understand the capabilities of Communications Cloud (Vlocity) and guide team members on techno-functional implementation aspects.
- Work with stakeholders to design solutions and define and refine requirements for the Salesforce architecture.
- Understand business requirements and develop solutions using your experience of Salesforce and Omni Studio - specifically using components like OmniScripts, Data Raptors, Flex Cards, Integration Procedures and Vlocity Product Console.
- Support existing and future sales, services, marketing, and ops pursuits by infusing a depth of knowledge around Comms Cloud specific business processes, data requirements, and technical complexities.
- Establish and provide technical leadership and guidance to development teams to ensure high-quality code and adherence to best practices.
- Create a culture of enablement, working with other leaders in practice to keep up to date with the latest trends and technologies in the Salesforce ecosystem.
- Design and implement complex Salesforce solutions, including integrations with internal and external systems.

What you'll bring:

- Extensive experience as a Salesforce Technical Architect covering Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Vlocity and Communications Cloud.
- Strong knowledge of Salesforce/Vlocity architecture, environment management, release management, source control, and deployment methodologies.
- Understanding of Vlocity specific custom objects and Communications Cloud specific platform processes.
- Knowledge of OOTB functionality and the ability to guide developers between using configuration or coding.
- Proven ability to effectively communicate complex ideas, issues, concepts, and solutions to all levels of developer, non-technical partners, and executive project stakeholders.
- Experience working in large Salesforce implementations, particularly with multi-million customer records, will be essential.
- You'll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground with an architectural mentality, capable of making pragmatic choices to suit contextual pressures and a willingness to constantly re-evaluate as the environment changes.

Team overview:
UK&I Technology

Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you’ll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You’ll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That’s not all. You’ll also design, develop and deliver digital services for millions of customers across the UK.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:
Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis.

OR

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your c