Resident Services Associate
2 days ago
**OVERVIEW**:
- Provide support to the Resident Services team to ensure that residents receive an excellent service, the building is maintained and managed efficiently to great standards.
- Provide a professional and proactive point of contact for all customers (residents), general public, professionals, contractors and colleagues from other departments.
- Working Tuesday to Saturday each week, 9am to 6pm including one hour off for a break each day. Starting salary £21,000, depending on experience.
**SCOPE OF JOB (Primary Activities)**:
- Provide general administrative duties and support the onsite Resident Services team to increase resident satisfaction with excellent service delivery.
- Operate as a key team member to deliver a customer focused service to drive performance, including raising purchase orders and processing invoices.
- Day to day management of all parcel deliveries and collections.
- Support the Resident Services Manager in providing administration for the management of site surveys to achieve and maintain an improved NPS score.
- Trained to the role of Resident Services Associate to provide daytime cover during absences.
**QUALIFICATIONS, SKILL AND EXPERIENCE**:
- Demonstrable experience of working in a busy administrative role is essential
- Excellent organisational skills must be demonstrated together with effective time management and ability to consistently achieve tight deadlines is essential
- Previous experience working in organisations providing market rent properties, travel & tourism or hospitality is essential
- Good working knowledge of Microsoft Word, Excel, Outlook and the ability to adapt to bespoke databases is essential
- Strong experience working at business/private events would be beneficial
- Previous experience of working in a team, with the ability to successfully build and maintain working relationships and work collectively with colleagues
- Strong written and verbal English and numeracy skills
- Qualifications in Property or customer service would be advantageous
- Excellent communication and customer service skills must be shown
- Ability to use own initiative to problem solve and take ownership of tasks
- Passionate about customer service
- Demonstrable ability to think creatively and embrace new challenges daily
- Goal-focused, positive and resilient with the determination to deliver exceptional outcomes for its residents and communities
- Demonstrable experience of company Core Values (every home matters; people at the heart; leading the way and exceeding expectations)
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