Resident Services Associate

1 week ago

Salford, United Kingdom Dandara Living Full time

If you're looking to step up your career Dandara Living is the perfect professional home, working for us you will have the chance put your expertise into action on landmark projects, and work on a game‐changing team, you’ll also make long‐lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

**Working Pattern - Saturday 1pm to 7pm, Sunday 7pm to 1pm & Monday 1pm to**
**7pm (18 hours per week)**

**What you will do**
- As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected
- Supporting the Senior Resident Services Associate/Assistant Manager/ Customer Experience Manage in the duties of the Resident Services Team.
- Ensuring applicants provide all company and legally required paperwork including Right to Rent and KYC Identification prior to move in
- Dealing with incoming and outgoing post and parcels
- Dealing with resident and guest enquiries
- Booking and managing of resident amenity spaces
- Conduct move
- in appointments, inventories, and meter readings
- Compiling of inventories
- Carrying out mid term inspections
- Carrying out move out inspections
- Logging maintenance issues
- Issuing of keys on move in and key replacements
- Keeping the resident amenity spaces tidy and presentable
- Dealing with vehicle parking and keeping accurate records
- Deal with noise complaints and escalating where appropriate
- Updating site wide communications / residents’ portal as required
- Assisting on open days and residential events
- Carry security walks as and when required
- Cover another shift pattern with the team as and when required
- Updating inventory feedback and actioning any point raised

**What you will have**
- Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems
- Demonstrable understanding of H&S requirements on site
- ARLA, IRPM or COSHH would be desirable, but training will be provided

**What we will offer you**:
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:

- £11,700 per annum
- 33 days holiday (inclusive of bank holidays)
- £competitive annual bonus (discretionary)
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)

**Important note**:

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