Resident Relations Assistant

1 day ago

Salford, United Kingdom HOME SERVICES MANCHESTER LTD Full time

**HOME** is on a mission to redefine the standards of in-house services for residents of skyscrapers. Residents are embedded into the heart of any major city, yet their services remain on the ground. It's time this changed.

**HOME** is the sole in-house partner for 35 residential towers across Manchester City Centre. We take considerable care in delivering a suite of exclusive services that include Laundry & Dry Cleaning, Minibar, Dog Walking, Housekeeping —all performed by our dedicated team, ensuring the highest quality and integrity.

We are seeking a talented, organized Resident Relations Assistant to join our team on a part-time basis, with a view to transition into full-time.

**Key Responsibilities**:

- Answer and manage incoming calls; respond to client inquiries promptly and professionally.
- Manage and maintain company databases, ensuring accuracy and confidentiality.
- Maintain meticulous financial, employee, and client records.
- Draft and dispatch customer correspondences.
- Organise and coordinate schedules and make comprehensive travel arrangements.
- Provide administrative support to different departments
- Embrace additional responsibilities as required to support the evolving needs of the organization.

**Duties**
As a Resident Relations Assistant, you will be responsible for providing administrative support and maintaining high standards of service.

Your duties will include:

- Answering and directing phone calls in a professional and courteous manner.
- Scheduling laundry, housekeeping etc. services for customers
- Performing data entry tasks with accuracy and efficiency.
- Utilising CleanCloud, Breezeway and other computerized systems to organize and manage information.
- Managing office supplies and inventory.
- Handling incoming and outgoing mail and packages.
- Providing support to other team members as needed.

**Skills**
To excel in this role, you should possess the following skills:

- Strong administrative skills with attention to detail.
- Excellent phone etiquette and communication skills.
- Strong organisational skills to manage multiple tasks effectively.
- Knowledge of clerical procedures and office management practices.
- Experience with CleanCloud and Breezeway is a plus.

**Job Type**: Part-time

Pay: £12 - £13 per hour

**Benefits**:

- Wagestream (launching by the end of the year)
- Bonus Scheme (launching by the end of the year)
- Employee Recognition (launching by the end of the year)
- Government Pension

Schedule:

- Flexible working
- Weekend availability
- 3 days per week

Work Location: In person / possibility of working from home after probation

**Job Type**: Part-time

Pay: £12.00-£13.00 per hour

Additional pay:

- Bonus scheme

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Administrative experience: 1 year (required)

Work Location: In person

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