Diversity and Inclusion Programme Manager
2 weeks ago
Location: Henley on Thames, with hybrid working, United Kingdom
Our client is a specialist inclusion, diversity and development organization dedicated to advancing workplace inclusion. At pur client their mission is to create inclusive workplaces where individuals and organisations can be the best they can be.
They create change through structured development programmes, from leadership development to mentoring and inclusive leadership training.
Through their Speaker Academy and digital content they share stories and conversations that matter. From talking about race, sexuality and ability, to power, privilege and bias. They inspire and enable courageous conversations that cultivate inclusion anddrive performance.
Their key clients include: Google, The Guardian, Tesco, Santander, The Armed Forces, Mastercard, EY, The London Stock Exchange, Cisco, Phoenix Group, TSB and the NHS.
They are looking for a detail oriented Diversity and Inclusion Programme Manager to join their team to help them develop effective client relationships whilst project managing the delivery of excellent programmes which meet the client’s needs and grows theirbrand, programmes and mission. You will be working in collaboration with internal stakeholders to ensure your clients receive the best service. Your key responsibilities will include:
Project and programme management
Creating project and programme plans that meet client needs and expectations.
Managing project timelines and milestones in partnership with events, learning, content and communications teams.
Acting as hosts for client events, ensuring participants are welcomed and cared for throughout.
Developing and manage programme budgets and forecasts - ensuring programmes are delivered on-time and on-budget.
Client and account management
Building and maintaining mutually beneficial relationships with clients and stakeholders.
Providing regular, meaningful updates to clients and internal stakeholders.
Analysing and acting on client feedback to improve programmes and services.
Identifying and signpost new opportunities to expand or add value to programmes with existing clients as well as opportunities for cross selling
Ensuring the retention of clients in line with KPI’s
Ensure the CRM systems are maintained up-to-date for relationship management and business development purposes.
About you
You will be able to work at a fast pace with previous experience overseeing the delivery of multiple projects to different clients. Attention to detail is key for this position and you will have previous experience with careful planning and execution inaddition to proof-reading documents and presentations.
As you will be working in collaboration with internal stakeholders and our clients you should have excellent verbal and written communication skills.
They are a small, growing and talented team so looking for a dedicated team player who will be highly collaborative.
What They offer
Flexible and agile working
25 days annual leave and bank holidays
Enhanced pension scheme
Coaching and development to support you in your role and progression
Opportunity to attend learning and development session with high profile and world class speakers and facilitators
Exposure to some fantastic clients in FTSE-250
Belonging to a small, growing and talented team with a genuine respect and support for one another
You may currently be working as: Client Relationship Manager, Client Partnerships Manager, Account Manager, Programme Manager or Project Manager
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