Waiting List Administrator

BAND 3 - 37.5 hours per week

We are looking for an enthusiastic, motivated and well-organised Waiting List Administrator to support the PCAT Waiting List Team at the King’s Dental Institute.

This post is fundamental in the provision of a high quality customer focused service in an environment with complex demands and priorities, and requires someone who has the ability to use their own initiative, work independently and also be team orientated. Excellent communication, organisational and prioritising skills are essential, along with the ability to work under pressure, following strict guidelines and working to deadlines.

You should ideally have previous NHS experience and demonstrable computer literacy skills.

The post holder will work within the administration team supporting the Planned Care Admissions Waiting List admitted patient operations for the Oral and Maxillofacial Surgery Department, based at Queen Mary's Hospital. The post holder will liaise with the multi-disciplinary team, internal departments, external agencies and other service users to ensure continuity in achieving excellence in patient care, and to ensure that the performance targets for admitted patient waiting lists, waiting times and that operating list admissions targets are met and monitored.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible
- To be responsible through carrying out administrative duties in the Admin Hub Office, for ensuring the day-to-day co-ordination of all admitted patient attendances, ensuring a high quality, efficient and patient centred service.
- To fully involve the multidisciplinary teams in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission / attendance.
- Maintain thorough and accurate records of all correspondence with patients throughout their admission process.
- To ensure that admitted patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinic to run smoothly and effectively.
- Responsible for ensuring that admitted patient waiting times are constantly monitored in line with performance targets
- Responsible for recognising potential future breaches to waiting times targets ensuring these are brought to the appropriate management contact within the administrative team.
- Responsible for advising the Administration Manager of capacity issues that might negatively impact on patient admission and appointment processes.
- Responsible for ensuring that all admission appointment requests are processed in line with departmental procedures, including ‘two week’ waits
- To manage waiting list activity, admission data with Trust IT systems (i.e., PiMs), other associate IT systems (i.e. Galaxy, Medicode) and Trust activity reports (i.e., Patient Tracking List Report) and action any errors.