Dental Waiting List Administrator

The post holder will work within a large team supporting the Waiting
List and outpatient operations for Dental as part of the Planned Care
Division in the Trust. He/ she will liaise with the multi-disciplinary
team, internal departments, external agencies and other service
users to ensure continuity in achieving excellence in patient care
and to ensure that the performance targets for outpatient waiting
lists, waiting times and clinic capacity/appointments are met and
monitored. The post holder will be expected to rotate on a regular
basis between telephony, administrative and reception duties and
will work a variety of shift patterns in line with service needs.

An opportunity has arisen within the Dental Outpatients Team for a Waiting List Administrator (37.5 hrs per week). The post holder will work within the Dental Waiting List Office liaising with the multi-disciplinary team, internal departments, external agencies and other service users to ensure continuity in achieving excellence in patient care. They will also work to ensure that the performance targets for outpatient waiting times, clinic capacity and appointments are met and monitored. The post holder will be expected to rotate on a regular basis between telephony and other administrative duties in line with service needs.

We are looking for an experienced, highly motivated individual who will be required to work as part of a busy team. This is a demanding role, and we require proactive and confident people to fill the post.

Excellent communication, organisational and prioritising skills are essential as you will be working closely with the management and clinical teams to support the Dental Outpatient Team to manage its critical access targets relating to 18 weeks.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

**MAIN DUTIES AND RESPONSIBILITIES**:
Dental Waiting List and Outpatient Processes
- To be responsible through carrying out administrative duties in the

Dental Waiting List Office and designated reception areas, for ensuring
the day-to-day co-ordination of all Dental new outpatient attendances
and specified waiting list bookings, ensuring a high quality, efficient and
patient centred service.
- To fully involve the multidisciplinary teams in the planning of outpatient

appointments, ensuring that the patient is provided with appropriate
information regarding their attendance.
- Maintain thorough and accurate records of all correspondence with

patients throughout their outpatient process.
- To ensure that patients are booked into the appropriate appointment

service and liaise with the clinical staff as required, ensuring the clinic
runs smoothly and effectively.
- Responsible for ensuring that outpatient waiting times across the

specialities are constantly monitored in line with performance targets
- Responsible for recognising potential future breaches to waiting times

targets ensuring these are brought to the appropriate management
contact within the Dental Outpatient Waiting List team.
- Responsible for advising the Dental Waiting List Supervisor and Dental

Waiting List Co-ordinator of capacity issues that might negatively
impact on patient appointment processes.
- Responsible for ensuring that all referrals and outpatient appointment

requests are processed in line with national and departmental
procedures, including ‘two week’ waits.
- To manage waiting list activity and outpatient attendances using Trust

IT systems (i.e., PiMs and Docman), other associate IT systems (i.e.
Galaxy, Medicode) and Trust activity reports (i.e., Patient Tracking List
Report) and action any errors.
- To participate in the reception of clinics as required, includ