Charges Coordinator

7 days ago

Reading, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Who are we?**
We are the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

**What you’ll be doing**:
The purpose of this role is to liaise with Highway Authorities to respond to invoices and charges received under the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA). The role involves processing a high volume of charges, which requires specialist training on internal corporate systems and an in-depth knowledge of the relevant TMA legislation. This role is required to ensure accurate and timely processing of charges in order to maintain good relationships with key stakeholders, both internally and externally. Key duties will include:

- Mitigate charges paid to reduce company and contractor liability through investigation/validation of charges using internal systems
- Identify areas of concern within business units and/or contractors in order to mitigate avoidable costs
- Using effective negotiations with third parties, ensure that the business receives, and pays for, only valid charges

**What you should bring to the role**:
We are looking for someone with great attention to detail and accurate data entry skills as you will be using and updating multiple systems at the same time and it is imperative that correct information is entered at all times. You will have previous customer service skills gained through a role where you have taken calls and requests from customers and prioritised them effectively to provide solutions.
You should be IT literate, be able to adapt to using new software quickly, have excellent written and verbal communication skills, able to prioritise work and work under pressure in a busy environment.
Any experience with Vistec, Insight, SAP, JMS and GIS would be highly beneficial.

**What’s in it for you?**
This is a great opportunity to join one of the busiest teams in Streetworks and get a unique experience of working directly with Highway Authorities, the company and its contractors. Our main goal is to process and thoroughly investigate all charges received from the Highway Authorities to understand whether they can be paid or disputed as per internal policy and legislation. There will be a variety of tasks to be undertaken on a daily basis that will broaden your knowledge of the business and provide you with an opportunity to develop your skills in a busy operational environment. This is a perfect opportunity for people looking for a challenging, yet busy and exciting role.
This is a temporary position for approx. 6 months, paying £13.25 per hour. Hours are 36 per week - Monday-Friday 8 am-4 pm

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