Charges Coordinator

**Who are we?**
We are the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you’ll be doing**:
The purpose of this role is to liaise with Highway Authorities to respond to invoices and charges received under the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA). The role involves processing a high volume of charges, which requiresspecialist training on internal corporate systems and an in-depth knowledge of the relevant TMA legislation. This role is required to ensure accurate and timely processing of charges in order to maintain good relationships with key stakeholders, both internallyand externally. Key duties will include:

- Mitigate charges paid to reduce company and contractor liability through investigation/validation of charges using internal systems
- Identify areas of concern within business units and/or contractors in order to mitigate avoidable costs
- Using effective negotiations with third parties, ensure that the business receives, and pays for, only valid charges

**What you should bring to the role**:
We are looking for someone with great attention to detail and accurate data entry skills as you will be using and updating multiple systems at the same time and it is imperative that correct information is entered at all times. You will have previous customerservice skills gained through a role where you have taken calls and requests from customers and prioritised them effectively to provide solutions.
You should be IT literate, be able to adapt to using new software quickly, have
excellent written and verbal communication skills, able to prioritise work and work under pressure in a busy environment.
Any experience with Vistec, Insight, SAP, JMS and GIS would be highly beneficial.
**What’s in it for you?**
This is a great opportunity to join one of the busiest teams in Streetworks and get a unique experience of working directly with Highway Authorities, the company and its contractors. Our main goal is to process and thoroughly investigate all charges receivedfrom the Highway Authorities to understand whether they can be paid or disputed as per internal policy and legislation. There will be a variety of tasks to be undertaken on a daily basis that will broaden your knowledge of the business and provide you withan opportunity to develop your skills in a busy operational environment. This is a perfect opportunity for people looking for a challenging, yet busy and exciting role.
This is a temporary position for approx. 6 months, paying £13.18 per hour. Hours are 36 per week - Monday-Friday 8 am-4 pm
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your well-being.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities
around every corner.If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.