Corporate Receptionist

**Our values and behaviours**

Our vision and values are built on the simple premise of ‘The exceptional, every day'- our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us:
The exceptional, every day.

**Job objectives and responsibilities**

**Company Profile**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.

Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Standards**

As a Corporate Receptionist, you will serve as the first point of contact for our organisation, providing exceptional customer service to clients, visitors, and employees. Your role is crucial in creating a positive and professional impression of our company. In addition to delivering outstanding customer service, you will maintain high levels of security awareness and adhere to uniform standards to ensure a safe and consistent environment.

**Main Duties**

**Profile**

As a member of the Front of House team, our clients, guests, and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

**Reception Desk Duties**:

- Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
- Answer and direct incoming calls in a courteous and efficient manner.
- Manage the reception area, always ensuring cleanliness and organisation.
- Provide a site safety brief to everyone signing into the building.
- Proactively assisting with any client events.
- Complete online Fire Warden Training and supporting with site duties during a building evacuation.
- Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
- Provide training for new team members and temporary team members.
- Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
- Maintain up to date health and safety folders, with direction from the front of house manager.
- To report any faults or health and safety concerns to the relevant person or department.
- Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization.
- Deliveries - Ensuring all are checked and notification to whom requested.
- Meeting Rooms - Dairy management for meeting rooms on site.
- Fire checks - Ensuring site fire alarms / fire extinguisher / PAT testing are completed.
- First Aid checks.
- Building Faults - Logging and tracking of site faults.
- Notice Boards - Ensuring Health & Safety notice boards are correct.

**Security Awareness**:

- Monitor and control access to the premises, following established security protocols.
- Verify visitor credentials and issue visitor badges as necessary.
- Remain vigilant for any suspicious activity and report concerns to appropriate personnel.
- ID Cards / Access cards - Issuing of staff ID cards.
- ID Cards - Auditing of access cards, ensuring correct zones.
- Contractor / Visitor Passes - Issued, audited, and checked.
- Site security - Ensuring the site plan is being adhered too.
- Site access - Managing all diary and visitors' requests.
- Site Access - Deal with intercom for visitors.

**Customer Service Excellence**:

- Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
- Offer accurate information about the company, its services, and facilities.
- Handle inquiries and resolve issues promptly and effectively, always maintaining a high level of professionalism.

**Administrative Support**:

- Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms.
- Receiving daily parcel deliveries and ensuring the recipient is made aware.
- Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report.
- Keeping the front of house QHSE folder and documentation up to date.
- Maintain electronic and physical filing systems to ensure efficient record-keeping.
- Support other departments with various administrative duties as needed.
- Procurement - Procurement of consumable, PPE, and equipment. - Stationery supplies only through the usual ordering method Mitie use.
- Any adhoc administrative duties required.

**Uniform Standards**:

- Adhere to comp