Assurance Officer

Overview:
**Contract**:Permanent**

**Location: Hybrid working - **Head office: Quorum Business Park, Newcastle upon Tyne**

**Hours per week: 37**

**Salary: £27,040 per annum**

**Shape real change with an NCFE career**

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered. NCFE is a place where employees not only make a positive social impact - influencing the lives of thousands of learners - but where you will have the opportunity to influence the way we work and directly shape our future direction.

With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society. We have built a high-performance workplace culture, backed by a strong set of values and behaviours, to ensure we’re working together as one organisation to make sure no learner is left behind.

**About the role**

We’re excited to be looking for an
**Assurance Officer** to join our Audit, Risk and Assurance team. This is a key role in supporting NCFE to develop and achieve high levels of organisational assurance. This is a brilliant opportunity to join a fast-paced team who are committed to quality improvement, risk reduction, and prevention.

**In this role you'll be responsible for**:

- Supporting the ongoing development, implementation, and delivery of NCFE’s assurance programme
- Contributing to the effective delivery of improvement projects, providing guidance and clear direction to ensure positive impact
- Supporting the ongoing development and maintenance of NCFE’s Assurance map
- Conducting risk-based assurance/incident reviews (complaints, incident management, data breaches etc.), using root cause analysis to identify opportunities for improvement and progress to a decision point.
- Contributing to the implementation and ongoing maintenance of quality management systems.
- Assisting operational teams with improvement activity during and after incidents, investigations, audits, and complaint outcomes
- Supporting with data preparation and operation reports
- Contributing to the development of customer insight and intelligence, ensuring risks and opportunities are identified timely and escalated where appropriate.

**We would love to hear from you if you hold the following key skills**:

- Knowledge or experience of working in a regulated environment, driven around process and procedures. It would be even better if this is in the Education industry
- Knowledge or experience of operational risk assurance activity
- Experience of control effectiveness testing
- Incident management experience and issue resolution
- Experience of root cause analysis which leads to improvements
- Extensive reporting and analysis experience
- Excellent report writing skills with the ability to refine written policy into actionable operational plans
- Operational risk assurance activity
- Policy and procedure development
- Experience of quality management systems

Read the full
**job description.**

**This role requires hybrid working therefore you will need to be within travel distance of Head Office to ensure you can work from the office 1-2** times a week.**

**What will we offer you in return?**

One of the biggest rewards of a career with NCFE is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result.

You will also have access to a fantastic range of employee benefits and support for your personal and professional development. Benefits include:

- Company Pension, employer’s contribution up to 9% when you contribute 3%
- Life Assurance (4 x basic salary)
- £200 personal development allowance per year
- £400 towards any NCFE accredited qualifications per year
- Two hours a month to spend on personal development
- Free learning resources on our in-house 'Learning to Grow' platform

We also support your health and wellbeing by giving all colleagues access to:

- A minimum of 25 days holiday per year, plus 8 bank holidays
- An additional 3 days off during the Christmas closure
- A flexible and hybrid approach to working to support a work-life balance
- Westfield Health Cash Plan worth up to the value of £635
- Fika - a mental fitness app
- Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions
- Doctor Line - same day appointments

**Want to know more about NCFE?**

**Equality, Diversity and Inclusion (EDI) statement**

Creating a fairer and more inclusive society is at the core of who we are at NCFE. We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, race, age, religion, beliefs, identity, social backgrou