Emergency Works Scheduler

**Emergency Works Scheduler
Initial 12 month fixed term contract
Location - Doxford Park - Sunderland
£26,356 made up of basic salary of £22,148 per annum plus 19% shift allowance (£4,208)**

We have an exciting opportunity for an Emergency Works Scheduler in our fast-paced dispatch team.As the key contact between the customer and our field based gas operatives you will be communicating and scheduling reported gas emergencies (and non emergencies)to our operations teams. The role is pivotal in supporting customers internally and externally whilst ensuring safety and that standards of service are met which are defined by our regulator OFGEM.
Working hours are on an alternating shift basis.Over three weeks you will work a 7-day pattern of shifts between the hours of 07:00 - 23:00.

**Why work at NGN?**
At Northern Gas Networks, we are a community. We provide a supportive and fun working environment in our spacious offices with onsite parking provided. We embrace creativity and innovation as well as offering a range of learning and development opportunitiesto progress your career.Since we started operating in 2005, We have led the way as one of the most cost-efficient of the UK’s eight gas distribution networks, reliably delivering gas to over 2.7 million homes and businesses.Our ‘dream’ is to become theUK’s most loved, admired and respected company, and we aim to do this through an empowered team that is ‘mind-blowingly great’

**You will deliver a first-class customer service to internal and external customers by**:

- Overseeing the activities of all field-based staff to ensure they comply with field procedures
- Liaising with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency are delivered
- Operating business continuity procedures, to assist and support the Dispatch Team leader throughout and after BCM events
- Communicaing effectively with all customers including field-based personnel, and Site Managers
- Working within and promote the philosophy of safe team working, innovative thinking and putting the customer first

**What we’re looking for**:

- You are willing to work an alternating shift pattern which includes weekends, Bank Holidays and evening work
- Ability to work in a fast-paced environment dealing with customers
- Excellent user of Microsoft systems and able to pick up new systems easily
- Excellent communication, prioritisation and decision-making skills
- A team player

**Equality, Diversity and Inclusion. **

If you require adjustments made to the standard interview process (e.g. a working interview or a different interview format) then please contact the Recruitment Team:

**What we Offer**:

- £26,356 made up of basic salary of £22,148 per annum plus 19% shift allowance (£4,208)
- Free onsite parking
- 40 hours per week
- Up to 5% bonus (dependent upon achievement of set targets)
- 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
- SSP for the first 7 calendar days then Occupational sick pay
- A generous stakeholder 5/10 pension scheme
- Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days...and much more
- An array of fantastic family-friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more

**Our values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role.**

**We areTrailblazing, Empowered, Happy, Heartfelt, Intellectually Curious and Community Focused.