Claims Coordinator

**Claims Coordinator**

**Stoke-On-Trent - ST1 3DH**

**37.5 hours a week**

**Permanent**

**#INDHP**

Interested in starting a career in an international insurance company? Look no further Davies are looking to recruit a Claims Coordinator to join our growing and successful Repair and Response team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

At Davies, you can look forward to a collaborative work environment and hybrid working. We value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications
- 37.5 hours
- Permanent, full-time opportunity

**What your day will look like**:

- Liaising with customers, insurers, suppliers, and colleagues across the country
- Reviewing policies to correctly determine if a claim is covered and how to progress insurance claims
- Appointing suppliers
- Supporting the field adjusters and associates
- Compiling reports within the Adjuster/Technician partnership
- Issuing reports to clients when required

**Abilities And Knowledge**:
There are no specific qualifications that we demand for the role; and although welcome those with previous industry experience, it’s transferrable skills and qualities that we value here at Davies we’ll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.
- Capable to effectively communicate - both written and verbal
- Ability to delivering outcomes in a fast-paced environment
- Proven experience working as part of a team
- Excellent time management and organizational skills
- Competent numeracy, literacy, and IT skills
- A proactive attitude, and enthusiastic Polite and courteous phone manner

**What we offer**
- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications

**Our Values**

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

INDHP

**Salary**: From £20,319.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free or subsidised travel
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Stoke-on-Trent, ST1 3DH (required)

Work Location: In person