Claims Coordinator

**Claims Coordinator**

**Stoke-On-Trent - ST1 3DH.**

**37.5 hours a week**

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies are looking for a Claims Coordinator to join the Property Repair team in Stoke. Joining Davies in this role means that you’ll be working closely with our Contractor Network to assist in offering the best possible service to our clients and customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service.

**What will your day look like**:

- Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
- Composing professional and informative letters and other written correspondence
- Ensuring compliance with our contractual and regulatory requirements
- Reviewing data to set up new claims, appointing contractors and updating claims on internal systems
- Working in collaboration with our Approved Contractor Network and Network Performance Team to maintain best possible customer journey
- Contributing to a happy team working environment

**Abilities And Knowledge**:

- Previous experience in booking or dealing with booking property repair appointments is desirable but not essential
- A professional and adaptable communication style - both written and verbal
- Efficient administrative skills
- Strong numeracy, literacy, and IT skills
- A proactive attitude, and an enthusiastic approach

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together
- We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person