Referral Management Administrator

**Nexus Health Group Job Description**

Referral Management Administrator

**LOCATION**

Aylesbury Medical Centre Surgery, but the post holder may be required to work at any of Nexus locations.

**JOB PURPOSE**:

- To ensure that the flow of referrals and reports coming in and out of Nexus is maintained to the required standard.
- To support Nexus to develop positive and effective working relationships and communication systems between Nexus and stakeholders.
- To ensure patients are informed of any outcomes of their care as directed by the clinical team.

**MAIN DUTIES RESPONSIBILITIES**
- To ensure that referrals received are processed in a timely manner according to the training given and within the appropriate time scale.
- Provide support to patients, practice staff and hospital/community trusts regarding referrals.
- To gain and utilise good knowledge of referral pathways.
- Process requests for reports and/or copies of medical records.
- To ensure that referrals received are processed in a timely manner and in accordance with the designated pathways, practice policies and processes within the appropriate timescales.
- To ensure that the information provided in the referral letter is accurately entered into the clinical system, with all attachments saved correctly.
- To ensure that all processed referrals are sent to the destination specified by the clinician using approved methods**; **either via the NHS e-referral service, Choose and Book orUsing NHSmail.
- Process all referrals following the strict guidelines, pathways and checklists provided.
- Manage assigned e-RS GP worklists to ensure that rejected referrals are dealt with in a timely manner.
- Check referrals meet the criteria of the providers.
- To achieve and maintain daily performance targets for processing referrals.
- To ensure all referrals and patient contacts are accurately recorded on the Nexus clinical system.
- To address any electronic issues that may need resolving to assist the hospital with the referral.
- Ensure deadlines are met and take appropriate action to make sure referrals are completed within a given timescale. Escalate to your line manager where there are risks of non-delivery.
- To assist with any patient queries and arrange referrals.
- Assist patients with enquiries regarding their e-Referral booking.
- Deal proficiently and effectively with telephone calls, ensuring patients, Nexus team and key stakeholders are dealt with in a professional manner.
- To prepare reports for insurance providers and solicitors adhering to the current Nexus policy.
- To provide copies of medical records adhering to the current Nexus policy.
- Work closely with Cluster Administrators in relation to medical reports and copies of medical records.
- Handle calls in respect of e-Referral. Be able to understand and explain the e-Referral process and be able to identify the patient referral using the appropriate system.
- To deal with queries associated with the role.
- Undertake other administrative tasks within the role if required.

**The post-holder will**:

- Abide by the procedures and policies of Nexus Health Group
- Maintain patient and data confidentiality
- Work within the guidelines set by Nexus to ensure that the practice is safe, efficient and provides the best possible care for patients
- Work in accordance with agreed standards of service delivery and within the team policies, procedures, and protocols
- Ensure correct governance processes are adhered to in the handling and management of patient records and use of the electronic patient appointment system.
- Maintain integrity in compliance with patient confidentiality and the Data Protection Act 2018.
- Comply with the policies and guidelines around medical records
- Ensure accurate read codes are used when entering data into the patients electronic records held within the Nexus clinical system.
- Be proficient with a variety of electronic record systems required to undertake this role
- Appropriately use practice equipment including IT software.
- Use initiative and good judgement at all times.
- Work effectively with the rest of the team in delivering the full scope of the service.
- Work professionally within Nexus Health Group and liaise competently at all times to ensure the best possible patient experience.
- Communicate effectively with other team members
- Communicate effectively with patients, and carers
- Be prepared to involve a senior member of staff where appropriate
- Work closely with the IT team to ensure all systems are operational.
- Undertake any mandatory training as appropriate to the post and as directed.
- Identify own personal training opportunities and inform line manager, keeping up to date with knowledge and practice.
- Participate in Nexus Appraisal process to identify and discuss professional needs.

**Communication**
- Communication will take place by way of meetings, phone calls, written communication, and E-mails.
- Empathy and insight are requir