Band 3 Blood Sciences Administrator for Referrals

surveys/audits as required

Provide cross cover for other administrative staff if required.

Applications are sought from self-motivating individuals who have experience of working out of hours and making decisions with releasing results. Applicants must have a desire to learn and develop within our busy laboratories.

We are committed to your personal and professional development and you will have opportunities to fulfil your potential with NWLP.

We look forward to hearing from you.

Provide secretarial assistance to the Divisional Managers within Pathology at North West London Pathology ensuring the provision of an efficient and reliable service.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, and season ticket loan or membership options for onsite leisure facilities.

**IMPORTANT**:
As part of our continued response to COVID19 we are conducting the majority of our interviews virtually.

Covid-19 full vaccination is a condition of employment for this role unless exemption applies. During the recruitment process we will request proof of full vaccination.

**KEY RESULT AREAS**:

- To assist with the management of the administrative functions required in NWLP
- Under supervision, to provide full administrative support to the Divisional and Deputy
- Divisional Managers within Pathology at Imperial College Healthcare NHS Trust and North West London Pathology under the direction of EQA- Referral Lead
- To provide an informative and courteous link, with internal hospital staff and internal clients and agencies i.e. GPs, Consultant or other medical / non-medical staff, clinical trials executives and commercial representatives.
- To demonstrate a high degree of professional competence in all administrative tasks necessary for the efficient and cost effective management of the academic and service aspects of Pathology.
- To perform those clerical functions associated with clerical letter, report generation, despatch and storage of results and to assist the EQA- Referral Lead as appropriate.
- To gain competence quickly and efficiency in any unfamiliar, or new development, aspects of the service, equipment or organisation as specified in section 1.
- Producing invoice requests and credit notes as required, including checking referral invoices

and refer to EQA-Referral lead for approval.
- Maintains office stationery levels and orders stock as necessary using e-procurement
- Liaise with IT as necessary regarding new starters and general IT problems.
- Maintain filing system both paper and electronic
- Assist with surveys/audits as required
- Provide cross cover for other administrative staff if required
- Assist as required with the provision of Pathology reports; providing a high quality, efficient and effective service for Pathology service users.
- Ensure the smooth and efficient running for resolving local complaints directly to the provision of the service.
- Assist in the implementation of Trust, Directorate and Departmental Targets.
- Book venues across the Trust as required for meetings; workshops; training etc.

**MAIN TASKS AND RESPONSIBILITIES**:
Communication and Relationship Skills
- To demonstrate politeness, courtesy and sensitivity in dealing with client’s/patients, visitors and colleagues, maintaining good customer relations.
- Contribute towards sharing good practice within the department and Trust wide.
- To work cohesively with all members of the department team in ensuring that the very best services are provided at all times.
- Participates in departmental meetings and contributes to effective communication within the department.
- Communicate any difficulties, problems, accidents or incidents affecting the department to a manager promptly.
- Deal with internal and external enquires to the department, including providing results where appropriate.
- To provide administrative support for formal HR procedures, including access to confidential, personal and sensitive information.
- Communicate relevant information to other departments and stakeholders within the Trust and to external parties where appropriate.
- Participate in A&C Staff meetings and represent the A&C group at the NWLP training committee when delegated.

Responsibility - Office Duties
- Manage all correspondence, typing reports, agendas, and minutes of meetings for the designated team.
- Arranges meetings for the team as necessary, managing room bookings and materials required.
- Receive post and deal with routine correspondence and undertake follow-up action as directed by the u