Dental Administrator/Referral Coordinator

6 days ago

London Colney AL EA, United Kingdom Chiswell green dental centre Full time £28,500 - £35,000 per year

We are a prestigious, award-winning private specialist dental practice in Chiswell Green St Albans, seeking a Dental/Medical Administrator with strong customer service experience (essential).

Dental or medical administrative experience is highly desirable.

We are looking for a mature, capable and motivated individual who prides themselves on responsibility, performance and excellent communication. You must be confident working both independently and collaboratively within a team, striving toward shared objectives. As this role involves sole responsibility for referral management and processing, along with achieving performance KPIs, sales experience is advantageous.

Location Note:

Our practice is not within walking distance of St Albans City or St Albans Abbey stations. Reaching Chiswell Green requires a separate bus journey of approximately 15 minutes from the town centre. Free parking is available nearby for those who drive.

Hours:

5 days per week, 08:30–18:00, with one allocated day per week where later working may be required.

1–2 Saturdays per month, depending on practice needs.

Role Overview:

You will be the main contact point for patients and referrers, delivering exceptional service while ensuring the smooth and efficient running of the practice. This is a fast-paced, detail-focused role requiring strong organisation and accountability.

Key Responsibilities:

  • Provide a professional, warm and efficient service to all patients and visitors
  • Handle enquiries by phone, email and in person
  • Maintain accurate, confidential patient records
  • Independently manage and process all clinical referrals
  • Work towards referral-based KPIs and performance targets
  • Send appointment confirmations, reminders and courtesy calls
  • Support effective diary management
  • Maintain a high standard of practice presentation
  • Manage payments, and assist with finance applications
  • Communicate effectively within the team to support shared goals
  • Ensure compliance with practice policies and CQC standards
  • Share patient feedback with the Practice Manager
  • Participate in ongoing training and development
  • Carry out any additional duties requested by management and administration team

Requirements:

  • Minimum 4 years of customer service experience (essential)
  • Dental or medical administration experience desirable
  • Sales or KPI-driven experience advantageous
  • Mature, responsible and performance-focused
  • Strong communicator and team player
  • Excellent organisation and computer skills
  • References required, including most recent employer
  • DBS check required

Benefits:

  • Additional leave
  • Employee discount
  • Free flu jabs
  • Free parking

To Apply:

Please email your CV with a covering letter explaining what appeals to you about this position and why you believe you are a strong fit in detail.

Job Types: Full-time, Permanent

Pay: From £28,500.00 per year

Benefits:

  • Employee discount
  • Free flu jabs
  • Free parking

Experience:

  • Customer Service : 2 years (required)
  • Sales : 2 years (required)
  • Administration : 2 years (required)
  • Dental or Medical: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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