Dental Receptionist/Administrator

Dental receptionist/administrator ( DENTAL EXPERIENCE IS DESIRABLE )

FULL TIME DENTAL RECEPTIONIST REQUIRED- ST ALBANS

Opportunity Could this be yours?

We are looking for a receptionist with outstanding customer service, someone who is proactive and dynamic; to add to our staff of winners. We are a prestigious award winning private specialist dental practice in St Albans. Dental experience is desirable and would be a huge advantage for this role however not essential and full training will be provided.

If you are organised, motivated and enthusiastic you could be that person. Previous experience in customer service, marketing or sales would be advantageous. Proven computer skills are essential.

We are a growing practice looking for a good team player who agrees that no job is too big or too small. We offer the gold standard in care and service for each patient.

This position is for 5 days per week 8.30 – plus 1 allocated day a week you would need to be available to work later if required). The position will involve working 1/2 Saturdays a month depending on the practice and patient's needs. Our location has free parking and bus routes.

This role has targets to achieve working within a team to achieve them and therefore the candiate must be motivated, mature and willing to think outside the box.

JOB DESCRIPTION:

The dental receptionist is the first and main contact point for patients and visitors to our center and must be well presented. The successful candidate must be professional, friendly and polite. As part of the dental team the receptionist's role is to assist in the smooth and efficient running of the practice, to adhere to practice protocol at all times, in line with company polices, goals and values. It can be fast paced and requires multitasking skills along with great attention to detail.

RESPONSIBILITIES:

• Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times providing exceptional customer service.
• Deal with all enquires, either in person, email or on the telephone in a polite and professional manner efficiently.
• Maintain patient confidentiality and data protection.
• Maintain the record systems of the practice, ensuring patients receive all necessary paper work and all forms are signed and dated correctly and information is up to date.
• Deal with incoming patient referrals and book appropriate appointments
• Make courtesy calls
• Send out appointments and reminders to patients.
• Carry out routine house-keeping procedures
• Ensure the practice is always kept in an appropriate condition.
• Promote a professional image of the company at all times and be knowledgeable about the services the practice provides.
• Inform the practice manager about patient comments and complaints
• Ensure all monies are taken for treatment.
• Coordinate finance applications
• Manage the retail sales of the practice
• Identify own training and development needs (to be discussed within regular reviews)
• Draft letters and reports in accordance with the instructions of dentists at the practice
• Ensure that the practice diary is run effectively.
• Be aware of all practice policies and procedures to ensure CQC compliance.
• Perform such other tasks as are reasonably requested by the Practice Management/Directors

You must be able to provide references on request, one of them from your last employer. A DBS check will be carried out.

To apply, please email your CV with a covering letter.

Job Types: Full-time, Temporary, Temp to perm

Pay: From £27,300.00 per year

Benefits:

• Additional leave
• Employee discount
• Free flu jabs
• Free parking

Application question(s):

• What appeals to you about this position, please include a cover letter

Experience:

• Customer Service: 4 years (required)

Work Location: In person