Helpdesk Administrator

Greene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over 40,000 people working across our 1,600 pubs, our breweries and two support centres, a career at Greene King has no limits.

**Helpdesk Administrator**

**Bury St Edmunds**

**Role Purpose**:
Customer focused service to the Tenants/House Managers, Area Managers and Surveyors on all property and equipment issues.

**Key Accountabilities**:

- Deal with all issues efficiently and cost effectively ensuring a high level of customer satisfaction is achieved.
- Answer telephone calls from the houses, to ensure maximum first time pick up and effectively question managers to determine service/repair issues, background of problems and necessary response time.
- Supporting colleagues to hit team target of 85% calls answered.
- Manage customer expectation, and control business criticality for the business unit.
- Effectively manage chasing jobs, ensuring all appropriate details relating to house issues/orders are input onto Pulse system via call notes, to maintain an effective audit trail.

**About You**:

- Customer focused and service quality approach
- Excellent telephone communication skills
- Effective listening and questioning skills
- System skills
- Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines

LI-TR1 #LI-HYBRID #IDP

**What you can expect from us?**
- Competitive salary and pension contribution scheme
- Private Medical insurance
- Discounted Health Screening
- Option to purchase discounted Dental Insurance
- Life Assurance
- 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family
- 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family
- Access to company perks portal for regular retailer discounts
- 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days
- Free onsite parking
- An employee health, wellbeing advice and guidance service
- As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take

**Corporate Social Responsibility**

We also want to be a positive force for good, having a social purpose that threads through every part of our business, whether it be through caring for the planet, caring for our communities through our hugely successful partnership with Macmillan (raising over 10 million pounds) or caring for our people, creating life opportunities for all through innovative social mobility programmes. We are on an incredible journey and our goal is to be the pride of British hospitality.

**Inclusion and Diversity**

At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, If Not Now, When? and our Calling Time on Racism manifesto, our community partnerships and the support of our 4 internal Employee Led Inclusion Groups we have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture.

**Reference Code** req13179