Income Debt Officer

2 weeks ago

Hackney, United Kingdom Plastexe limited Full time

**PURPOSE OF THE JOB**

1. To ensure the council’s Commercial property debts are collected on time and to contribute to achieving maximum income collection.

2. To ensure that Hackney’s Aged Debt Ledgers are maintained to a high standard of accuracy.

**SERVICE SPECIFIC ACCOUNTABILITIES**

2. Establishing contact with both small and large regular Tenants and maintaining a relationship to ensure invoices are paid on time.

3. Contacting Tenants where Rent Demands are overdue, stressing the Council’s credit terms and identifying any query that may be preventing payment. Escalating queries to senior levels within the organisation where necessary until satisfactory responses are received.

**Experience and Working Knowledge**

1. Able to communicate effectively at all levels both orally and written

2. Strong numeracy skills

3. Experience of using various software packages effectively, including Word and Excel. Knowledge of using Propman and CedAr would be useful.

4. Able to work on own initiative

5. Basic knowledge of local government function helpful but not essential.

**Work Related Experience**

1. Some knowledge of credit control procedure is essential

2. Previous experience of working in an office environment and dealing with the public enquiries expected

3. A confident telephone manner

4. Able to work in a busy, challenging, diverse and frequently changing environment

5. An understanding of, and commitment to, the development of Equal Opportunities policies and practices within a large organisation and the community

6. A competent awareness of health and safety policies and procedures.

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: From £17.40 per hour

**Experience**:

- Administrative experience: 6 years (required)
- Customer service: 6 years (required)
- public sector: 2 years (required)
- recovering debt: 2 years (required)
- income collections: 3 years (required)

Work Location: In person

Reference ID: RQ985097

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