Income and Dispute Resolution Officer

3 days ago

Hackney, United Kingdom Teqniq Limited Full time

Teqniq is searching for a **Income and Dispute Resolution Officer **to work in the public sector.

36 hours per week.

3 months contract.

09:00-17:00

To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners. To provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to; estimated, final day-to-day and major works charges; invoices; income accounts; and rent and reserve fund demands to shared owners. To use legal action when necessary to resolve complex and contentious customer cases. Assess strengths as weaknesses of case as part of determining suitable course of action whether settlement or legal action. To liaise with appropriate colleagues and service providers within the Council as well as external stakeholders, contractors, and organisations including, courts and tribunals, to achieve successful outcomes to disputed and/or contentious matters. To provide high quality housing management services to the Council's customers ensuring that any service charge and shared ownership arrears are chased up and income is maximised within specified timeframes. To represent London Borough of Hackney (LBH) at County Courts and Tribunals, as and when required, in the course of debt recovery proceedings and any other disputes that may arise.

TEQ-0924-RQ1363984

INDJS1

Pay: £21.31 per hour

Work Location: In person

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