Policy & Practice Officer

**About The Role**:
**Working Hours**:35 Hours Per Week

**Contract Type**:Full-Time, Permanent

**C**losing Date: 28th August 2025**

**Closing time: 11.59pm**

**Interview Method**:**Face to Face

**2 References**-**where possible we require 3 years' history.

The role will be based in the Manchester Move service. This service administers the council’s housing allocations policy which is responsible for the management of social housing lettings across the borough, in conjunction with 15 Manchester Move partner landlords (which includes MCC Housing Services), all taking part in the Manchester Move scheme.

The post holder reports to the Policy & Practice Manager and supports the development and management of the housing allocations policy and contributes to ensuring Manchester Move partner landlords are compliant with its aims and requirements.

The post holder will use systems to generate quality data to inform reporting on housing need trends. The post holder will contribute to policy development by conducting research of best practice and helping to co-ordinate working groups and training of staff, as required.

The post holder will also contribute to complaints management and will be comfortable using systems to be evidence-led in managing and learning from complaints.

The post holder will work in a multi-partner environment when performing policy development and complaints management duties.

The post holder has a key role in regular and irregular business reporting and responding to data requests from individuals, government departments, etc. The post holder will contribute to devising new ways of working as services and systems develop.

Essential requirements for the role:

- **Project Management**: Planning skills to map the achievement of a desired outcome through a series of actions and milestones with an ability to implement monitoring techniques to capture progress made
- **Planning and Organising**: Demonstrate the ability to organise multiple tasks in the most effective way and allocate time and energy according to task complexity and priority.
- **Problem Solving and Decision Making**:Ability to analyse situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable solution.
- **Research and Intelligence**:Ability to research information from a variety of different sources and present in a variety of formats
- **Analytical Skills**:Ability to engage with stakeholders to identify information needs and to know how to go about obtaining the relevant information.
- **ICT Skills**:Skills to use ICT systems to obtain and analyse data and present it effectively through a variety of ICT channels.

Desirable requirements that would be useful in this role:

- Experience of tenancy management and an understanding of the role of social housing landlords
- Intermediate (or higher) Excel skills

**About Us**:
We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester

**Benefits we offer**
- **Generous holiday allowance -**Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
- **A buzzing pension -**You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- **Enhanced parental and carers leave -**Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- **Brilliant**perks** -**Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- **Learn and grow -**We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
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