Practice Manager

Job summary:

• Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment
• To ensure the effective development and operation of the services

Main Duties and Responsibilities:

• Ensuring quality of services to patients, visitors and staff.
• Maximising operational and performance management standards
• Keep abreast of current affairs and identify potential threats and opportunities
• Contribute to practice strategy - formulate objectives and research and develop ideas for future practice development
• Develop and maintain effective communication both within the practice and with relevant outside agencies
• Assess and evaluate accommodation requirements and manage development and expansion plans

Financial management

• Manage practice budgets and seek to maximise income
• Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant
• Monitor cash-flow
• Manage and monitor PAYE for practice staff and maintain appropriate records
• Manage contributions to the practice pension scheme and maintain appropriate records

Human resources

• Oversee the recruitment and retention of staff and provide a general personnel management service
• Monitor skill-mix and deployment of staff
• Manage staffing levels within target budgets
• Evaluate, organize and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
• Develop and implement effective staff appraisal and monitoring systems
• Support and mentor staff, both as individuals and as team members
• Implement effective systems for the resolution of disputes and grievances
• Keep abreast of changes in employment legislation
• Create a culture which fosters staff involvement, is free from harrassment and bullying and respects the dignity and diversity of all staff

Organisational

• Develop Practice protocols and procedures, review and update as required
• Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
• Manage the procurement of practice equipment, supplies and services within target budgets
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation
• Arrange appropriate insurance cover
• Ensure that the Practice has adequate disaster recovery procedures in place
• Arrange appropriate maintenance for practice equipment

Patient services

• Adopt a strategic approach to the development and management of patient services
• Raise any safeguarding concerns and also ensure all admin staff are competent and able to do so
• Ensure service development and delivery is in accordance with local and national guidelines
• Ensure that the practice complies with NHS contractual obligations in relation to patient care
• Oversee or develop repeat prescribing systems
• Oversee or develop and manage an effective appointments systems
• Oversee or organise surgery timetables, duty rotas and holiday cover
• Routinely monitor and assess practice performance against patient access and demand management targets
• Develop and implement an effective complaints management system
• Liaise with patient groups

Information management and technology

• Oversee IT implementation and modernisation
• Motivate, support and monitor staff in the use of IT
• Monitor standards for data entry and data collection
• Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
• Liaise with the CCG regarding systems procurement, IT funding and national IT development programmes
• Oversee practice's website

Confidentiality:

• Ensure that patient's confidentiality is adhered to at all time
• To abide by the Data Protection Act

Health & safety:

The post-holder will implement and lead on the full range of health and safety issues as defined in the practice Health & Safety policy, the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Ensure infection control training is undertaken by Practice Nurses
• Routine management of own team / team areas, and maintenance of work space standards

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding

Eastlands Medical Practice are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Identify own training and development needs and undertake appropriate training

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Salary: dependent on experience

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount

Work Location: In person