Customer Success

1 week ago

London, United Kingdom Harnham Full time

**CUSTOMER SUCCESS & INSIGHT MANAGER**

**£45,000-£55,000**

**LONDON - 3 DAYS A WEEK**

**THE COMPANY**

This is an exciting opportunity to join a fast-paced, rapidly growing SaaS tech company working with a range of up and coming tech businesses. You will be working in a fast-paced environment in an outstanding company, working to deliver value from this business'sproducts nurturing and developing relationships. The company culture here is excellent and they're currently having a large impact on their market.

**THE ROLE**

As a Customer Success & Insight Manager in this company you will be responsible for managing the relationship between external clients end-to-end, from pre-sale through to renewal. Therefore, it is essential that you have a solid understanding of how toarticulate value proposition throughout this lifecycle.

More specifically, you can expect to be doing the following;
- End-to-end customer success from pre-sales, looking at analytics (provided by the analytics function), to delivering value proposition to clients throughout the lifecycle
- Managing the client relationship in a consultative manner offering data-driven insights
- Delivering insights on how client can maximise value from the product offering
- Conducting and integrating both internal and external research around business value analysis, market trends etc

**YOUR SKILLS AND EXPERIENCE**

The successful Customer Success & Insight Manager will have the following skills and experience:

- Experience as Customer Success Manager role or similar
- Experience working in a SaaS company is essential
- Proven ability to deliver excellent value proposition throughout the customer lifecycle
- Data-driven mindset with a solid understanding of analytical frameworks and techniques such as; ETL, Analytics, Reporting/Dashboarding, BI
- Strong commercial understanding with experience working in/leading a team in a high-performing sales environment is also desirable

**BENEFITS**

As the successful Customer Success & Insight Manager will be receiving a salary between £45,000 and £55,000 + equity. The company culture here is fantastic and it's also a great opportunity to join a fast-growing business

**HOW TO APPLY

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