Customer Success

3 days ago

London, Greater London, United Kingdom Axe Full time
What We Do

Axe is creating the AI operating system for the real economy. Today, logistics and supply chain companies still rely on phone calls, email, and spreadsheets — teams spending hours every day on manual, repetitive workflows.

We're changing that. Axe uses advanced AI agents that can reason, act, and complete complex tasks end-to-end. It's a trillion-euro opportunity in industries that have been underserved by technology for decades.

Axe was founded by James McElroy and Dan Quill, two exited founders with a track record of building and scaling high-growth companies. In just 7 months, we've expanded rapidly across Europe and the U.S. and raised over €3m+ from top-tier VCs who believe in our vision.

We're now assembling a world-class team to build a global AI powerhouse.

About the Role

We are looking for a highly motivated Customer Success Manager to join our growing team. In this role, you'll ensure customers get maximum value from Axe, build strong relationships, and play a key part in retention, expansion, and overall customer satisfaction.

What You'll Do

  • Onboard new customers and guide them through successful implementation.

  • Build strong, long-term relationships with customers and become their trusted advisor.

  • Understand each customer's workflows, challenges, and goals — and translate that into product usage and success plans.

  • Proactively monitor accounts to ensure high adoption and identify risks early.

  • Work with Support, Sales, and Product to resolve issues and deliver a seamless customer experience.

  • Gather customer feedback and share insights that influence product improvements.

  • Drive renewals and identify expansion opportunities within existing accounts.

  • Maintain accurate customer data and activity tracking in the CRM.

Must Have

  • Experience in customer success, account management, or a similar client-facing role (ideally in SaaS).

  • Strong communication skills and the ability to build trust quickly with customers.

  • High ownership mindset — you care deeply about customer outcomes.

  • Ability to understand technical products and explain them clearly.

  • Organised, proactive, and comfortable managing multiple accounts at once.

  • Experience with CRM or customer success tools.

  • Prior experience in SaaS or a fast-paced tech environment is a plus.

Why join us?

  • Be part of a fast-growing, VC-backed AI company redefining a massive industry.

  • Work directly with experienced founders who have scaled and exited companies before.

  • Huge career growth opportunities as we scale across Europe and the US.

  • High ownership, high impact your work directly shapes customer success.

  • Competitive salary + performance bonuses.

  • Join the early team building Europe's next AI powerhouse.

Key Benefits

  • Stock-options

  • Health Insurance

  • Generous Paid Time Off - work hard and take the time you need

  • Annual company-wide offsite

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