Complaints Officer

19 hours ago

Warrington, United Kingdom Motion Finance Full time

**Job type** - Hybrid (3 days office based, 2 days working from home)
**Reports to** - Complaints Manager
**Working hours** - Monday to Friday 9am to 5:30pm

**Job Overview**

Experience in a similar role or complaints background is required.

**What is required of you?**
- To maintain a working knowledge of FCA rules and regulatory requirements.
- To action, log and respond to customer complaints received in line with company procedures.
- To assess and resolve complaints in an efficient and compliant manner, negotiating with the lender, motor dealer and customer as appropriate, escalating to management where required in line with internal guidelines.
- Work within company guidelines and thresholds where there is a likelihood of financial loss and appropriately escalate complaints when these thresholds are exceeded.
- Adopt efficient processes e.g. using outlook calendar, tasks, notebooks in order to provide effective service to the company.
- To work within the regulatory rules and timelines on complaint handling.
- To assist the Complaints Manager to complete and further develop the dealer set up process.
- Work to the guidelines and principles of the Consumer Duty and Consumer Support Outcome ensuring that all parties (lenders, dealers, customers) are communicated with and understand the process and current situation.
- To deliver and maintain excellent customer service always.
- Support the Complaints Manager to undertake external compliance audits.
- Check customer ID documents to assess validity in order to identify risk and raising any concerns to Complaints Manager or other management staff if potential fraud is highlighted.
- To maintain confidentiality when dealing with sensitive data and conversations in line with GDPR.
- Implement and monitor NTU audits providing feedback to the Complaints Manager of any issues.
- Complete appropriate documentation and liaise with Accounts Department regarding unwinds.
- To be responsible for the administration of the unwind process, ensuring that funds are returned to Motion Finance promptly avoiding any financial loss to the Company.
- Involvement in Internal compliance monitoring.

**What can we offer you?**
- Death in service benefit of 4 x basic salary
- 25 days annual leave plus bank holidays, increasing with length of service
- Employee Assistance Programme
- Healthcare Cash Plan to support with healthcare costs
- Cycle to Work scheme
- Free onsite parking
- Casual dress code

**Job Types**: Full-time, Permanent

Pay: From £26,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Warrington, WA4 4DS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Complaint handling: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Warrington, WA4 4DS

Reference ID: Complaints Officer

  • Complaints Resolutions Officer

    1 week ago

    Warrington WA QG, United Kingdom NHS Full time £25,000 - £35,000 per year

    Are you passionate about making a difference in patient experience?Do you have a talent for listening, resolving concerns, and guiding others through processes with empathy and professionalism?We are looking for a dedicated Complaints Resolutions (PALS) Office r to join our dynamic PALS and Complaints Team. This is a vital role in ensuring that patient and...

  • Incident and Complaints Investigator

    2 weeks ago

    Warrington, United Kingdom Ambulnz Community Partners Full time

    Incident and Complaints Investigator - Healthcare Full time, Monday to Friday, 42.5 hours per week (flexible working considered) Hybrid role with travel up to 3 days per week to be expected within your designated region Regions: North East of England **Salary**: £27,500 - £32,500 dependent upon experience An exciting opportunity has arisen to join our...

  • Senior Customer Resolution Officer

    2 weeks ago

    Warrington, United Kingdom Your Housing Group Full time

    Job Introduction **Job Title: Senior Customer Resolution Officer** **Salary: £34,000 - £36,000** **Contract: Permanent** **Location: Homebased (North West)** **Weekly Hours: 35 hours** **So. What is this role exactly?** We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and...

  • Quality Assurance Officer

    3 days ago

    Warrington, United Kingdom Allegiant Finance Services Full time

    **About Us** We are an FCA-regulated, consumer-focussed Claims Management Company and a leader in consumer financial miss-selling claims. Our ethos is to provide a high-quality service with excellent customer satisfaction. **About the role** **Main Responsibilities** Covering various duties as allocated by the Quality Assurance & Development Manager, the...

  • Complaints handler

    7 days ago

    Warrington, United Kingdom hays-gcj-v4-pd-online Full time

    Your newpany We are currently recruiting 2plaints handlers to work for a Housing Association. These are temporary roles initially for 3 months but likely to be extended. Your new role As aplaint's handler, you will deal with calls from tenants who have an ongoing issue with their property, and you will be able to offer an empathetic ear and be able to...

  • Compliance Officer

    3 days ago

    Warrington, United Kingdom Recruitment Solutions (Folkestone) Ltd Full time

    Compliance Officer Ref: RP6053 Salary: £30,000 to 50,000 Contract Type: PermanentLocation: Warrington Skill Set Compliance, File Checker, Compliance Officer, Financial Planning A highly successful and award winning chartered financial planning practice is looking for a Compliance Officer / File Checker to join its team. Reporting to the Compliance Director,...

  • Customer Liaison Officer

    18 hours ago

    Warrington, United Kingdom Cadent Gas Full time

    At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for...

  • Housing Officer

    19 hours ago

    Warrington, United Kingdom Serco Inc. Full time

    Copy URL Housing Officer Full Time - 12 hours - Hourly - £12.92 Warrington Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to...

  • Business Intelligence Officer

    7 days ago

    Warrington, United Kingdom Warrington Borough Council Full time

    **The role**: At Warrington Borough Council we are passionate about public services, informed by accurate data and intelligence. Our Business Intelligence Service are a centralised unit with specialists who provide advice across all areas of the council. Within this service, we are seeking a motivated and committed Business Intelligence Officer to join our...

  • Trading Standards Officer

    3 days ago

    Warrington, United Kingdom Warrington Borough Council Full time

    **About us**: An exciting opportunity for a qualified TSO or a Trainee TSO. We are a dedicated Trading Standards Team who achieve excellent results. Being a DTS or equivalent qualified Weights and Measures Inspector, or willing to train to become a TSO (incl. metrology). We are happy to support partly-qualified Officers to fully complete their...