Incident and Complaints Investigator

1 week ago

Warrington, United Kingdom Ambulnz Community Partners Full time

Incident and Complaints Investigator - Healthcare

Full time, Monday to Friday, 42.5 hours per week (flexible working considered)

Hybrid role with travel up to 3 days per week to be expected within your designated region

Regions:
North East of England

**Salary**: £27,500 - £32,500 dependent upon experience

An exciting opportunity has arisen to join our expanding team at Community Healthcare Partners as a Incident and Complaints Investigator - Healthcare
reporting to the Head of Customer Experience.

We are creating a team of four Incident and Complaints Investigators. In these newly created national roles within the Governance Department, you will be responsible for supporting our operational management teams across the country by ensuring high quality investigations are carried out on all incidents and complaints within their area of the business.

We have contracts across the UK therefore, in this hybrid role you need to be prepared to travel up to 3 days a week within your designated region: North East of England with the rest of your week at home or at a local office.

To do this, you will collate often complex information, communicating with staff, patients and their carers and family. You will need to work closely with individuals involved in incidents and complaints, and external organisations and stakeholders so you will need the ability to form strong working relationships and possess effective communication skills both written and verbal to be successful in this very varied, challenging but interesting role.

You will undertake compliance audits using nationally accepted methodologies to produce high-quality reports accurately reflecting the outcomes of the audits and investigations you complete enabling your findings to be shared. As part of the audit process, you will need to monitor and interpret national guidelines and ensure that business procedures and practice comply with or exceed best practice ensuring the continued safety of those who rely upon our service.

Key skills/ qualifications needed for this role
- Experience of complaint and incident management including completion of investigations.
- Experience of auditing.
- Excellent verbal and written skills.
- Report writing skills.
- Ability to convey, with high levels of sensitivity and understanding, distressing information to staff, patients, and carers.
- Facilitation, negotiation, and influencing skills to manage and de-escalate potentially difficult and challenging situations.
- Ability to work within a multi-professional team and to develop team working.
- Ability to analyse highly complex clinical issues/problems, identify necessary action, making recommendations and following these through.
- IT skills (databases and Microsoft Office)

Desirable
- Root cause analysis investigation
- Audit methodologies
- Experience of working in a healthcare setting.
- Experience of investigating patient safety incidents.
- Understanding of the national patient safety strategy and serious incident framework.
- Quality improvement methodologies.

**Job Types**: Full-time, Permanent

**Salary**: £27,500.00-£32,500.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Statement Taking: 1 year (preferred)
- Investigations: 1 year (preferred)

Willingness to travel:

- 25% (required)

Work Location: Hybrid remote in Warrington

  • Complaint Handler

    2 weeks ago

    Warrington, United Kingdom Digby Morgan Full time

    summary - _ warrington, north west_ - _ £140 per day_ - _ contract_- specialism - customer services- sub specialism - customer service- reference number - AMCH2 - job details Job Title: Complaint Handler Start Date: ASAP End Date: 6 Months Contract Pay Rate: £140 Day Rate Location: Remote (Monday to Friday 9am-5pm /no weekends) The Client A major...

  • Aasc Complaints Co-ordinator

    2 weeks ago

    Warrington, United Kingdom Serco Inc. Full time

    AASC Complaints Co-ordinator Full Time - 37.5 hours - Salaried - £25500 Warrington **Job Purpose**: This role is responsible for supporting the AASC contractual responsibilities around managing, investigating and responding to complaints cases and legal challenges. The role of the Complaints Team is to provide excellent service to those that make a...

  • Neonatal Team Leader

    2 weeks ago

    Warrington, United Kingdom Warrington and Halton Teaching Hospitals NHSFT Full time

    We have two positions available 34.5 hours and 30 hours per week. Role Summary To function as a senior practitioner on the Neonatal unit using expert knowledge and skills to achieve the optimum outcome for the neonate and family in collaboration with the multi-disciplinary team. To be responsible for co-ordinating, supervising and supporting neonatal staff...

  • Incident Manager

    6 days ago

    Warrington, United Kingdom Adecco Full time

    Adecco Warrington are on the lookout for an Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a fabulous modern office, based in Birchwood - Warrington, you will be part of a wonderful team supporting with Sales Administration and Mechanical Breakdown Claims. Salary: £24, per annum...

  • Complaints Resolutions Officer

    5 days ago

    Warrington WA QG, United Kingdom NHS Full time £25,000 - £35,000 per year

    Are you passionate about making a difference in patient experience?Do you have a talent for listening, resolving concerns, and guiding others through processes with empathy and professionalism?We are looking for a dedicated Complaints Resolutions (PALS) Office r to join our dynamic PALS and Complaints Team. This is a vital role in ensuring that patient and...

  • SOC Incident Response

    1 week ago

    Warrington, United Kingdom Fujitsu Full time

    Overview Job Title: SOC Incident Response & Threat Hunting Manager Location: Warrington, UK Travel: May be required Work Your Way is our approach to flexible working - this is available from day 1 of joining. We are seeking a highly skilled and experienced SOC Incident Response & Threat Hunting Manager to join our growing Security Operations Centre. This...

  • Senior Customer Resolution Officer

    6 days ago

    Warrington, United Kingdom Your Housing Group Full time

    Job Introduction **Job Title: Senior Customer Resolution Officer** **Salary: £34,000 - £36,000** **Contract: Permanent** **Location: Homebased (North West)** **Weekly Hours: 35 hours** **So. What is this role exactly?** We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and...

  • SOC Analyst: Cloud Threat Detection

    6 days ago

    Warrington, United Kingdom Intaso Full time

    A leading cybersecurity firm is seeking a talented Security Analyst to join the team in Warrington. In this role, you will monitor, investigate, and respond to security incidents, utilizing Microsoft Sentinel, Defender, and Azure Security technologies. You should have proven experience in a SOC Analyst role and a strong understanding of cloud security...

  • Health and Safety Manager

    2 days ago

    Warrington, United Kingdom Fawkes and Reece Full time

    Reference: SB-H&S_1762850917Posted: November 11, 2025 *PERM POSITION - HEALTH AND SAFETY MANAGER* An excellent opportunity for an experienced health and safety manager to join a family run fit out specialist delivering high quality projects across the commercial, education, and leisure sectors throughout the northwest This is a hands-on role within a...

  • Environmental Advisor

    2 weeks ago

    Warrington, United Kingdom Irlam Associates Full time

    **Environmental Advisor** **£38k + Car Allowance** Our client is one of the largest providers of critical digital infrastructure across commercial and community development projects within the UK and we are proud to support in their search for an Environmental Advisor to join them. The Environmental Advisor’s role is to oversee and lead the environment...