Office Operations Administrator

Vacancy Salary
- **£Competitive**
- Vacancy Location
- **Manchester**
- This is a _permanent_, _full time_ vacancy_. _

**THE VACANCY**

**Office Operations Administrator**

**Reporting to**:Office Operations Manager

**Overview of the role**:
Support the Office Operations Manager across the team of 120+ with the following:
**Administration Duties**:

- Create new opportunities and quotes in internal and external systems.
- Converting won opportunities to contracts/closing lost opportunities.
- Amending opportunities and contracts based on COR forms received.
- Ensuring all projects are set-up with the correct financial dimensions based on the business unit and region for x-sells and external consultants.
- Document formatting and branding so in-line with company templates and brand guidelines.
- When supporting the region with all admin requests maintain compliance across contracts, forms, correspondence, reports, trackers, following corporate branding, policies and procedures.
- Arrange printing, binding and couriers, where necessary.
- Book travel, hotels and car hire where necessary through travel management company complying with financial levels of authority across offices.
- Organise PPE and stationery for wider team.

**BID Support**:

- BID support for NWNI Partners on BID’s under £100k, maintenance of client portals with documentation required.
- Maintenance of BID documentation, latest versions of CV’s, case studies and any other documentation needed for BID submissions.

**Front of House Duties (rota basis)**:

- Support Office Operations Assistant with H&S inductions including ensuring all visitors and staff sign in/out and read and understand evacuation procedures.
- All telephone calls to be answered within 3 rings, adhering to RLB’s customer service excellence principles with every call.
- Greet all visitors in line with RLB customer service excellence principles and maintain impeccable reception area always, removing any deliveries immediately out of sight.
- Maintain efficient running/operation of office front of house.
- Assist with office events, ensuring all requirements are understood, planned and managed to aid successful outcomes.
- Manage meeting room bookings and in-house refreshments; proactively deal with potential conflicts and offer practical solutions, keeping all stakeholders involved.
- Monitor and supply consumables and refreshments for all meeting rooms, allow for clearing between meetings.

**Person Specification**:

- Must have previous Front of House and Administration experience in supporting Senior Leaders - preferably within I.T and Support.
- Ability to use own initiative.
- Able to stay professional and calm under pressure, assertive, confident to communicate at a range of levels both internally and externally.
- Highly organised and a team player.
- Proactive and resilient, adaptable to quick / last minute changes in diary, flexible, persistent, and focused with the ability to think logically using own initiative.
- Good attention to detail and strong organisational skills. Must maintain a high level of confidentiality at all times.
- Ability to prioritise workloads, work under pressure and meet tight deadlines.
- Creating and maintaining good relationships with other Executive Assistant’s and colleagues within the business.
- Proficiency with MS Office and Teams.

**At RLB, our aim is to create and enhance an inclusive workplace culture where diversity is not only accepted but valued and built into our company culture, creating opportunity for all. In order to support this, we recognise the importance of flexible and agile working and are open to having conversations on how this could work for you and our business from day one.**

**ABOUT US**

Confidence today inspires tomorrow

With a network that covers the globe and a heritage spanning over two centuries, Rider Levett Bucknall is a leading independent organisation in cost management and quantity surveying, project management and advisory services.

Our achievements are renowned: from the early days of pioneering quantity surveying, to landmark projects such as the Sydney Opera House, HSBC Headquarters Building in Hong Kong, the 2012 London Olympic Games and CityCenter in Las Vegas.

We continue this successful legacy with our dedication to the value, quality and sustainability of the built environment. Our innovative thinking, global reach, and flawless execution push the boundaries. Taking ambitious projects from an idea to reality.

RLB has released the 2022 edition of **_Perspective_**, a compilation of insights from members of the RLB team around the world.

**OUR VALUES**

At Rider Levett Bucknall doing the right thing matters and we believe we all have a responsibility to support the communities in which we live and work. Our global values are based on the following insights:
**People**
- Promote fairness, equality of opportunity and well-being, invest in our people and value everyone’s cont