Customer Service Representative

**Customer Service Representative**
Exeter, Devon (with hybrid working)
The world has opened up again.
With the summer holidays in full swing, the warmth of beaches, the taste of tantalising food and the thrill of adventure is beckoning.
As our customers travel to destinations near and far, they return to us for peace of mind. Safe in the knowledge that, no matter what, we will provide them with an excellent safety net and a customer experience to match.
**Our story so far**
Our company began in 1973, as a small, family insurance business. Since then, our customers have continued to place their trust in us and we’ve grown into a leading insurance intermediary. As the markets have evolved, so have we, but our travel insurance customerscan expect to see the same core principles that we started with, honesty, integrity and compassion.
Rated Excellent with 5 stars on Trust Pilot, exceptional customer service is at the heart of everything we do. Our success and growth are based upon it
We are now looking for Customer Service Representatives to join us as we continue to provide our customers with exceptional customer care.
Our hours are Monday to Friday between 9am - 5.30pm (with no weekend or bank holiday working). We recognise different people need different things from work and we are happy to consider part-time and flexible work.
**What will I be doing?**
As a Customer Service Representative, you will be the first point of contact for our customers via the phone, delivering an excellent customer journey as they use our services.
Equipped with an excellent skillset from our brilliant training, you will be ready to handle any phone call making sure our customers can continue to expect the high quality of care they’ve grown used to.
Unlike so many other jobs, this means no cold calling. Our customers will be calling because they want to speak to you
**What we are looking for**:

- A good level of IT literacy
- Fantastic listening and communication skills
- A great eye for detail
We celebrate diversity of experience, so if your sector isn’t listed but you know you have the skills we’re looking for and are looking for a new challenge, then get in touch
**Here's why you should join our team**:

- Salary of £22,000 per annum (hourly rate of £10.57)
- 22 days' holiday (increasing with service up to 27 days) plus 8 Bank Holidays
- Weekends off
- Great work environment with free tea, coffee and WiFi (and an office dog)
- Join a close-knit team who go on plenty of social events and outings
- Pension (5% company contribution)
- Private medical insurance
- Life Assurance (4 x annual salary)
- Company sick pay after one year’s service
- Birthday off
- Dress-down policy
- Plenty of opportunities to grow, develop and progress
Whether you’re just beginning your career or have customer service experience from hospitality or call centres, this is the perfect opportunity to pick up a brilliant new skillset in our leading company.
We’re committed to your professional growth and we’ll support you to achieve your CII Level 2 Award in Travel Insurance. With our outstanding training, you will find no limits to your success
So, if you’re looking to join an inviting and supportive environment, then this is the perfect role, as our fantastic people will support you to become a vital member of the team.
We are currently trialling hybrid working within our team, therefore, there may be the option for this in this role, following the successful completion of your probation period.
Other companies may call this role Customer Services Executive, Customer Service Rep, Customer Care Representative, Trainee Customer Service Advisor, Trainee Call Centre Operative, or Junior Customer Service Advisor.