Customer Service Representative

**About the role**

**Customer Service Representative**

We are currently advertising for 9 Month Fixed Term Contract (Maternity Cover).

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures - that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all of our people, driving us forward as we shape tomorrow, together.

**We are currently offering a hybrid working model - so this would mean spending some days at our Exeter office, and the rest of your week from home - this is achievable after 6 months of full time office work.**

**Who are we looking for?**

We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. Some of these calls may be a little difficult, but we’ll always support you and you’ll be providing care and support to people during challenging points in their lives - your contact with them could have a really positive impact during an otherwise difficult time.

**In our Exeter office, we deal with independent financial advisors who speak to our customers on behalf of LV=, providing them with advice they need to select the correct product, we in turn speak to the IFAs to setup these policies.**

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it Don’t miss your chance to join us

**Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to**:

- Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
- Be a team player who enjoys working with others
- Be compassionate and caring
- Have great communication skills and a real talent for making customers feel special
- Be a fantastic multi-tasker
- Be able to use your initiative to solve problems and create solutions that delight our customers
- Be good with words and numbers, and pay strong attention to detail
- Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

**Why work for us?**

**There is plenty of room for progression in LV=, many of our Team Leaders and managers started out in Customer Service Rep roles**.

We’ll make reasonable adjustments for your specific needs to make sure your individual requirements are accommodated as far as possible - just let us know what you need and we will be more than happy to discuss.

**Go on, bring your true self to LV=.**

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.

We can offer a mix of office and home working once you are trained and up to speed with systems & processes.

Your salary will start at £23,400 and will also increase as you climb the ladder with our newly structured salary framework. In addition, you will be eligible for a performance-related annual bonus.

**Rewards and Benefits**

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work:

- 24 days' holiday - which increases after two years’ service to 26 days
- The opportunity to buy or sell up to five days’ holiday
- An annual bonus scheme based on company and personal performance
- Cycle to work scheme
- A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% (please clic