Customer Service Representative

4 days ago

Exeter, United Kingdom Embrace Financial Services Full time

**Who are we and what we do.**

We are part of Embrace Financial Services, which has existed in Exeter since 1989 in various different guises.

We are currently recruiting a **Customer Service Representative** within our Mortgage Progression Team.

Mortgage Progression provides specialist management of mortgage and life assurance products for Top Performing Advisors. The benefit to the sales force is that customers’ mortgages are proactively progressed through to completion by specialist sales supportstaff thereby enabling the advisors to move on to the next sale with confidence.

**Role Profile**

**Relationships**: Working on a team of support consultants, you will be required to build good relationships with customers, Financial Advisors, your team members, our panel of lenders, Aviva and Conveyancing Firms. Internal staff relationshipswill include estate agency staff and other internal Departments across all LSL EAD Brands.

**Behaviours**: Striving to achieve, productive, team player, customer focused, dependable, flexible, and reliable.

**Competencies**: Able to demonstrate organisation and time management skills, Proven excellent customer service skills, knowledge and/or understanding of Financial Services/Estate Agency, Excellent Telephone Manner.

**Targets**:Deliver quality service to all customers whilst managing a pipeline of circa 200 customers.

**Benefits and General Information**
- Salary: £19,000 to £20,000 per annum
- Basic Hours: 37.5 hours per week. Team covers the hours between 08.30 am to 17:30 pm Monday to Friday. (One week 08:30am - 17:00pm the next week 09:00am - 17:30pm)
- Dress code - smart casual with dress down Fridays
- Holiday entitlement is 20 days not to include bank holidays (increases by 1 day for each full calendar year of service up to a maximum of 25)
- Pension Scheme
- Company subsidised medical plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.
- LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed at LSL Careers_

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