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Business Centre Assistant

2 weeks ago

Cirencester, United Kingdom Watermoor Point Full time

**About us**

Watermoor Point is business park in Cirencester, Cotswolds which offers flexible office and storage solutions. Watermoor Point prides its success on providing the highest standard of customer service and facilities to its clients which is why we invest in providing the best working environments for our people. If you have excellent hospitality and/or customer service skills and want to work with a young and dynamic team in a challenging, evolving and exciting environment, then come and join the Watermoor Point team

Full training will be provided, but we would require someone with relevant experience who is confident speaking with clients and visitors to the site.

**Key Responsibilities**:
**Overview**

Supporting the senior management team in the smooth operation of the Centre, ensuring standards are maintained at a high level, and taking responsibility for the more detail-oriented tasks that may be delegated by the senior management team.

You are responsible for delivering exceptional client service, helping to meet and exceed the expectations and requirements of every client. You will play a vital role in creating an excellent first impression for all clients and their visitors.

The role offers opportunities for progression and further responsibilities as the business grows.

**Client happiness**
- Responsibility for compliance with the more granular aspects of the standard operating procedures of the centre (post, meeting room bookings), ensuring any updates and improvements are relayed across the Centre, and potentially to other buildings in the future.
- In coordination with the senior management team, deal with any client enquiries in a timely fashion
- Coordinate with the senior management team to assist with client move ins, outs and around, and be the final inspector for any new client experience.

**Accounting**
- Support the senior management team on invoicing and clients’ contracts

**IT and telecoms systems**
- Assist with any troubleshooting for new joiners to the centre

**Conference and Meeting Rooms**
- Ensure that our conference and meeting rooms are well presented and offered with excellent service.

**Reception Services**
- Receiving clients via our intercom and greeting them at the front door when required.
- Notify clients of visitor arrival when required
- Receive, co-ordinate, and monitor requests for services assistance
- Assist the senior management team with viewings for potential new clients

**Day to day tasks can include**:

- Assisting with viewings
- Answering calls
- Greeting visitors & clients
- Managing meeting rooms & bookings
- Set up & clearing of meeting rooms
- Stock check
- Replenish kitchens
- Tenants’ queries
- Organise & distribution of post
- Creating of access fobs
- General admin duties
- Preparation of marketing material
- Preparing office spaces for new clients

**Skills Required**:

- Excellent verbal and written communication skills
- Strong organisation and time management skills
- Attention to detail
- Experience in customer facing role

**Ability to commute**:

- Must be able to commute to Watermoor Point, Watermoor Road, Cirencester, GL7 1LF Monday-Friday

**Language**:

- English fluently (required)

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cirencester, GL7 1LF: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Reference ID: WP Business Centre Assistant