Digital Research and Performance Lead

Digital Research and Performance Lead at myGwork - LGBTQ+ Business Community This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Architecture, Design & Experience Division is responsible for shaping the strategic design of SJP's technology, processes, and customer experiences to ensure all change initiatives are aligned to business priorities and deliver meaningful, client‑centric outcomes. The division brings together architecture, service and user experience design, and business analysis into a centre of excellence that guides projects from idea to execution. It ensures designs and solutions are focused on customer outcomes, quality and consistency of experience across SJP's digital and operational landscape, while remaining well governed, cost effective and scalable. The Design & Improvement team leads SJP's user‑centred design approach, ensuring that services, systems, and experiences are built around the needs of clients, advisers, and internal users. By combining service design, user experience (UX), business improvement, and digital insight, the team tackles inefficiencies and enhances service quality across the business. They shape strategy through research, testing, and data‑driven insight, and ensure that SJP's digital products are inclusive, intuitive, and continuously evolving. Working closely with architecture, analysis, and strategic programmes, they drive customer‑centric innovation that improves outcomes and reduces complexity across the organisation. As Experience Lead you are responsible for helping define and drive the future of our transformation. You will reveal what our users need from our digital offering by conducting research, working with cross‑functional teams, and performing analysis on satisfaction and effort score reporting. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping Product and Service owners make informed, commercial and experience‑driven decisions. What You'll Be Doing Demonstrable experience in using qualitative and quantitative research Proven ability of analytics and synthesis research Presentation Skills – Expert PowerPoint creator and presenter to sell concepts simply to a variety of decision makers Display a community focus / CX approach to research, insights, trends and ideas Who We're Looking For An experienced professional who can inspire change, deliver oral and written presentations, evaluate qualitative and quantitative data, and help Product and Service owners make informed, commercial and experience‑driven decisions. Essential Criteria Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods, including workshops, focus groups and remote testing Ability to understand user research data and also to tell a story and make data‑driven decisions Proven experience of presenting user research findings in a wide variety of formats and contexts to stakeholders Ability to speak with credibility on analytics, experimentation and user research Desirable Criteria Experience in using Qualtrics & Qualtrics XM – will hold a distinct advantage Experience working with Google Analytics Experience of working in Financial Services or a highly regulated industry Seniority level Mid‑Senior level Employment type Full‑time Job function Research, Analyst, and Information Technology #J-18808-Ljbffr