Service Centre Support Advisor

1 week ago

Cirencester, United Kingdom IM MAPS Full time

**Job Overview**

Support the Mitsubishi Service Centres with all aspects of Parts and Warranty, provide them with all relevant and up to date information and monitor areas of shortfall recommending appropriate actions.

Work closely with MME to ensure all warranty claims are submitted in a timely and accurate manner to maximise reimbursement received by IMMAPS and obtain any parts information required to support our Service Centres.

**Key Responsibilities**
- Provide Warranty and Parts support in a timely and accurate manner to the Service Centres
- Process all Warranty claims from the Service Centres within timely and accurate manner.
- Control the Parts orders, paying special attention to priorities such as, Special Orders, VOR orders etc.
- Ensure all Warranty claims are routed to the correct Supplier/Source.
- Ensure all returned and rejected claims from the factory are processed within the stipulated time scales.
- Maintain a professional relationship with the Service Centres to ensure an efficient resolution of all queries
- Work with the Customer Support team to ensure that customer orders are prioritised as required.
- Ensure all Prior Work Approval (PWA) claims are only accepted within factory guidelines.
- Provide support for all campaigns (set up, parts ordering etc.)
- Work closely with the IM parts team to ensure all local supplier parts are returned to the supplier.
- Maintain a good knowledge of MME/IMMAPs Parts/Warranty Policies and Procedures.
- Assist with Service Centre invoicing (MELCO re-invoicing/duplicate service books).
- Ensure that all relevant Warranty, Parts, and technical newsletters are regularly reviewed, and the followed by the Service Centres during claims processing.
- Ensure all reports are generated as requested to assist with ongoing monitoring of the business and business improvement

**Qualifications and experience required**
- Good GCSE/equivalent level of education especially in Math and English
- Good working knowledge of Excel and Word
- Good team player
- Good administrative skills & well organised
- Willingness to learn
- Good communication skills
- Process driven, reliable and trustworthy
- Enthusiasm for the motor industry
- Excellent telephone manner

**Desirable Requirements for the Role**
- Motor Vehicle Apprenticeship/equivalent
- Manufacturers Technical training courses
- NVQ Level 3/equivalent in Motor Vehicles and Engineering
- BTEC/equivalent Motor Vehicle Certificate
- After Sales role in a dealership with clerical responsibilities, ideally a Warranty/Parts role
- Previously worked in a customer facing role (i.e. Service Receptionist)

**Personal Competencies required**
- Able to remain calm under pressure whilst maintaining attention to detail
- Able to prioritise duties, multi-task, and manage multiple projects
- Team member with flexible ‘can-do’ attitude
- Proactive, self-motivated, self-confidence
- Excellent communication skills, oral and written
- Excellent people management skills
- Excellent time management skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Cirencester: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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