Contract Checks Administrator

**Job Title **Contract Checks Administrator **Date** 08/03/23

**Line Manager **Data Team Coach **Salary** Above Real Living Wage

**Contract **Full Time

**Overview**

Indigo Swan are a multi-award-winning energy consultancy, on the hunt for a brilliant Contract Checks Administrator, to join our passionate team.

Working from our office in Norwich, you will be providing administrative support to our team and working to ensure the smooth running of our clients contracting and billing processes.

If you are a bright spark who wants to be proud of the company they work for, loves data, takes pleasure in doing a great job and enjoys a fun, fast paced, caring environment, Indigo Swan is the place for you.

**Job Purpose**

You will play an integral part within the Client Services team, providing support in the management of our client accounts ensuring that all checks are completed accurately for contracts we arrange, and their energy bills are error free.

Main Responsibilities (% of Role)
- Checking energy contracts that we organise for our clients, ensuring they are accurate (50%)
- Submitting Meter Reads to Energy Suppliers (15%)
- Check and validate client energy bills, liaising with both clients and suppliers on any anomalies (10%)
- Formatting Group Billing Data for Upload into CRM (15%)

General Responsibilities
- Reporting on the Management Information generated from contract checks
- Enter data onto our company CRM system in accordance with quality standards
- Assist with keeping our database up-to-date
- Contact clients and suppliers to resolve queries
- Promote Indigo Swan as a professional organisation at all times
- Provide general office administration - photocopying, binding, filing, answering phones, greeting visitors and organising our post

The Contract Checks Administrator role is a specific job role within the Business. You will be expected to work flexibly across all areas. You will be trained and managed by our Data Services Team Leader.

**Tools and Support**

Full training in all areas of the business will be provided. This will cover the energy industry, Indigo Swan’s processes and products, our clients and the company’s strategies.

Training will also cover the software tools we use including Indigo Swan’s CRM system to record information
(Salesforce), and our Customer Portal, Pathfinder.

**What type of person are we looking for?**

This role requires a professional and friendly nature, a high level of attention to detail, excellent organisational skills and strong use of English and Maths. A confident telephone manner, and experience of speaking to clients or suppliers would be advantageous.
Indigo Swan additionally requires a sense of humour and a can-do attitude to fit into the culture of our organisation.

Experience of use of Microsoft Office, particularly with Microsoft Excel is also required.

Opportunities for development within Indigo Swan will be based on your strengths and the business needs. There will be optional opportunities to get involved in company projects from time to time.

**Why will you love working with us?**

This is a full-time role working Monday to Friday. Our opening hours are 0800-1730, and you should complete 37.5 hours a week between these times.
- A company pension scheme, contributing above the minimum legal requirement
- Fair pay, we are a Real Living Wage employer
- 25 days of holiday plus Bank Holidays each year, which includes a Christmas shutdown. Additional leave for long service
- As part of our Swan’s Wellbeing programme, you can take a day off once a year to spend with your favourite person
- A company culture that promotes a work life balance with our first value being ‘Happiness First’
- Lunch and learn sessions as part of our commitment for continued learning and development
- We are an accredited Mindful Employer, you will have access to mental health support
- One day a year to volunteer at a Charity of your choice
- Office refreshments
- Team rewards throughout the year based on performance and quarterly team socials
- Monthly contribution to a wellness activity

*You will be able to occasionally work from home following successful completion of a 6-month probationary period.

If you have any questions please call
Leanne Jarvis on 01603 724895 to discuss the position further.
- Note: This job description is designed to outline the main duties and responsibilities associated with the role but are not intended to be an exhaustive list of all duties performed._

**Job Types**: Full-time, Permanent

**Salary**: £21,250.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Norwich, NR2 1TF: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)