Residence Life Administrator

Position Summary:
The position of Residence Hall Assistant (RHA) is a full-time position. The RLC will work across NYU London’s academic centre and residence halls as needed and under the supervision of the Residence Life Coordinator.
The postholder will work as part of the Residential Life team to provide support and guidance for students in person across several residence halls, ensuring compliance with University policies and procedures, will assist in solving problems that arise and engaging in customer service-related activities. The role will include responsibility for supporting the Residence Life Coordinator with all aspects of the Peer Mentor program, supervising student peer mentors, planning and facilitating student programs and events; signposting students to other appropriate support and resources, and administrative tasks such as ordering supplies, checking deliveries, securely storing and monitoring stocks, checking and replenishing supplies in student apartments, providing and preparing keys for
student rooms.

Responsibilities are carried out mainly through office hours and activities across NYU London’s campus buildings including weekly meetings, check in and checkout duties, welcome activities and campus events. The RHA will be required to work flexible hours and perform on-call duties outside of business hours, on a rotational basis shared with colleagues, responding to urgent issues that might arise (in person or via phone as needed), supported by senior members of the department. The position requires a positive service orientation while performing all duties.

**Principal Accountabilities**:
**45% Administrative and frontline student support**:
This role provides direct support, guidance, and resources to students as part of the frontline student-facing team across the NYU London campus, including the Academic and Student Services office at the NYU London Academic Centre and several residence halls. Key duties include assisting with pre-arrival preparations, Orientation, check-in and check-out processes, residential support, and maintaining accurate records within the Star Rez system.
The position plays a crucial role in facilitating roommate dispute resolution, room changes, key and guest pass management, charity donation efforts during departures, inventory audits, supply orders, and deliveries. Additionally, it involves providing assistance to students navigating health, wellbeing, financial, and other personal concerns, ensuring they are informed about available support options.
Collaboration is integral to the role, requiring frequent coordination with finance and operations, facilities, housekeeping, security, and other departments to maintain a strong presence at Byron Court and Guilford House residences, fostering a supportive and well-organized living environment.
The RHA will be responsible for covering the reception desk, and maintaining a welcoming environment, in the Academic and Student Services office on campus, as well as providing support to residents at NYU London’s Byron Court and Guilford House residences when required. Duties include responding to student queries, signposting students to relevant campus support services, conducting patrols, identifying, reporting and
addressing concerns in a timely manner, liaising with support staff, and updating and refreshing signage, provisions and information. Through effective communication and excellent customer service, the role plays a key part in enhancing the student experience and their overall satisfaction at NYU London.

**45% Peer Mentor program support**:
The RHA supports student development and community building by supporting a team of Peer Mentors, including their recruitment and providing training to ensure they provide high standards of support for their peers across NYU London’s residence halls. Responsibilities include assisting in the organization of events, maintaining budget oversight, and ensuring effective communication within the team, in partnership with the Residence Life Coordinator.
The RHA will also supervise several Peer Mentors during their tenure, ensuring they are successful in their roles by helping students feel welcomed and supported in their living environment, and performing duties including planning and executing several activities (mostly within their assigned residence) each semester, providing information and support to students during office based hours on campus, being available in the residence hall for set hours to support their residents.
The role also involves fostering an inclusive residential environment through programming that promotes key themes such as inclusivity, diversity, belonging, and equity, while working collaboratively with students and staff to enhance the overall student experience.

**10%Frontline On Call Officer and other duties**:
Hold the NYU London staff on call duty phone on a rotational basis which is shared among the Student Affairs team, to provide NYU