Contact Centre Analyst

1 week ago


SouthendonSea, United Kingdom Pure Resourcing Solutions Full time

Pure is working for a great client who have an amazing opportunity to work with an international organisation based in Southend.
They are currently looking to expand their team, which resulted in the role of 'Contact Centre Analyst '
**Key responsibilities**:

- Be involved on the creation of ‘resource plan’ and tactics, whilst handling the schedule of bending or moving of staff across skillsets
- Challenge and chase any activity that could damage the attainment of operational targets
- Use the database for the optimisation of skill sets and pro-actively deal with new contacts
- Build daily performance reports which should include commentary, analysis of impacts and subsequent action taken as a result
- Creating effective weekly and daily ‘planning packs’ to establish tactics
- Understand variances from plan, such as contact volume, AUX time, AHT and service level.
- Manage the scheduling, including absences/overtime/holidays/offline time for meeting, coaching, and training.
- Excellent Customer Service skills
- Experience within a similar role
- Ability to prioritise workload, work well with other, meet deadlines and strong relationships across other departments
- Excellent planning, organisational and time-management skills
- Good excel skills


  • Real Time Analyst

    2 days ago


    Southend-on-Sea, United Kingdom MERJE Ltd Full time

    **Full time / permanent 37.5 hours per week** **Southend-On-Sea** **£23,000-£30,000** **Do you have background working as a Real Time Analyst?** **Are you looking for a new venture within a growing business?** **Real Time Analyst role**: Delivering effective contact centre resource optimisation across two contact centres and handling any on the day...


  • Southend-on-Sea, United Kingdom OnetoOne Personnel Full time

    **Quality Assurance Assessor - **Contact Centre** **£25,000 per annum + Yearly Performance Related Bonus** **Southend on Sea** Monday - Friday - 9am to 5.30pm - 37.5 hours per week (option for hybrid working after probation) We are looking for an experienced **Contact Centre Quality Assurance Assessor** who is passionate about customer experience and...


  • Southend-on-Sea, United Kingdom InsureandGo Full time

    **New Year, New Career?** **About Us** InsureandGo are travel insurance specialists and we pride ourselves with offering comprehensive travel insurance. We’ve been looking after people’s holidays for over 20 years and we’ve covered over 27 million travellers. **The Role** We are currently looking to recruit an experienced **Contact Centre**...

  • Centre Manager

    5 hours ago


    Southend-on-Sea, United Kingdom OI Space Full time

    **Location:** Southend Airport Business Park**:The Launchpad** **Reporting to:** Commercial Manager (South) **Salary:** Up to £40,000 plus flexible benefits **Role:** Permanent, full time (37.5 hours per week), Monday to Friday. Flexibility will be required to meet the needs of the business **Overview**: This is a key role in enhancing the sales,...

  • Asbestos Lab Analyst

    2 weeks ago


    Southend-on-Sea, United Kingdom Future Select Ltd Full time

    Job Title and LocationAsbestos Lab Analyst – Southend-on-Sea, Essex.Salary and Benefits£20k – £28k + Training + Benefits.ProfileA well‑established Asbestos Consultancy, who hold a strong presence across the South of England working with a mixed portfolio of clients, are now seeking to employ an organised and motivated Asbestos Lab Analyst based in...


  • Southend-on-Sea, United Kingdom Future Select Ltd Full time

    Job Description Job Title: Asbestos Administrator / Laboratory AnalystLocation: Southend on Sea, EssexSalary / Benefits: £19k – £27k + Training + BenefitsLevel of Experience: Trainee Asbestos Administrator / Laboratory Analyst through to Lead Asbestos Administrator / Laboratory Analyst Profile: A UKAS accredited and reputable Asbestos Consultancy who...

  • Asbestos Surveyor

    2 weeks ago


    Southend-on-Sea, United Kingdom Future Select Ltd Full time

    Job Description After recently winning new contracts, our client is seeking an experienced Asbestos Surveyor / Analyst to cover commercial and domestic contracts in the South East region. Applicants will need experience working for a UKAS accredited company, and must hold all relevant modules / tickets. The company is well-established and has excellent...


  • Southend-on-Sea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic and dynamic individual to join our team. The post holder will work under mínimal supervision, being the first point of contact for patients calling in to book hospital appointments or with appointment related queries. The Call Centre is a team of 20 staff responsible for the registering or new patient...


  • Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor** **Salary**: up to £29,000 OTE Location: Stoke-on-Trent Hours of work: Monday to Friday, 8:30am-5:30pm **Benefits**: - Competitive salary structure with more earning potential based upon individual performance. - Colleague referral bonus scheme (up to £1,000) - 31 days holiday. - Opportunities for professional growth and...


  • Stourport-on-Severn, United Kingdom Slicker Recycling Full time

    We work in partnership with a wide range of customers from sectors including automation, plant and tool hire, facility management, retail, manufacturing, construction, agriculture, the public sector and much more. We ensure that waste is stored, managed and disposed of appropriately for our customers in full compliance with the latest regulations. Our 200...