Contact Centre Advisor

1 day ago

StourportonSevern, United Kingdom Slicker Recycling Full time

We work in partnership with a wide range of customers from sectors including automation, plant and tool hire, facility management, retail, manufacturing, construction, agriculture, the public sector and much more. We ensure that waste is stored, managed and disposed of appropriately for our customers in full compliance with the latest regulations.

Our 200 plus employees operate within a fast paced and busy working environment, we work hard but we also enjoy having fun and being part of a team. As a business we have big ambitions; it is an exciting time to be part of Slicker.

**Job Purpose**

We are looking for a proactive and resilient Contact Centre Advisor to join our highly successful contact centre team at our Head Office in Stourport-on-Severn. The Contact Centre Advisor will need to possess a positive attitude and be an excellent team player. You will be responsible for both inbound and outbound calling and must be able to manage a high workload. This is an exciting opportunity for a target driven sales professional to join a passionate sales team.

**Contact Centre Advisor main tasks will include**:

- Adhering to key targets / KPIs for the role
- Inbound and outbound calls relating to Slicker collections / services
- Resolving customer queries where appropriate and escalating where required
- Maintaining strong working relationships with the team and other departments
- Outbound call projects relating to marketing campaigns
- To support sales across the business by cross selling and up selling where possible
- Management of the customer database to include accurate and timely set up, amendments and removal of customer contract and contact details
- General office administration and support for all Commercial departments as required
- Obtaining customer / competitor insight and sharing with Contact Centre Manager
- To display business values and role model as appropriate

**Contact Centre Advisor skills & key requirements**
- Excellent customer service skills
- Comfortable working to targets
- Proficient user of Microsoft Office (Word, Excel, Outlook)
- Excellent written, numerical and verbal communication skills
- Great attention to detail
- 'Go getter' attitude
- Team player

**Benefits**

Sustainability focussed business

Healthcare cash back plan

Perkbox employee discounts

Life insurance

Paid company events

Company pension

Cycle to work scheme

On-site parking

Hours of work

8.30am - 5.00pm

Monday to Friday

40 hours per week

No weekends

**Values**

**- **_Smart _**- **_Honest _**- **_Reliable _**- **_Together _**- **_Fun _**-**
- Smart - keep it simple and keep doing it better
- Honest - be straight with each other and give feedback
- Reliable - do what we say we will and tell people if we can’t
- Together - work together as one and support each other
- Fun - enjoy what we do and have a great time

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