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Building IT Operations Officer

2 weeks ago

London, United Kingdom Land Securities Full time

**We’re Landsec**:**Sustainable places. Connecting communities. Realising potential. **We live by these principles to create great experiences for people, now and in the future.**

**We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create. And we provide our customers, partners and people with a platform to realise their full potential.**

**Purpose of job**:
The primary duties of this role include:

- Providing platform development, deployment and operation skills for new and existing platforms, digital products and services for our customers.
- Managing maintenance, support and administration activities to maximise the quality and security of platforms and services in both the corporate and built environment.
- Advising on operational design practices to maximise operational value, quality and security in corporate and built environments.

**Principal accountabilities**:

- Leads the assessment, analysis, planning and design of platforms, including assessment of risk.
- Engages with delivery management colleagues to ensure correct platforms are available, in a timely fashion. Evaluates the quality of project outputs against agreed service acceptance criteria.
- Takes a proactive and influential role in the management, delivery and performance of partners and suppliers.
- Assesses, analyses, develops, documents and implements changes based on requests for change.
- Reviews system software updates and identifies those that merit action. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Advises on the correct and effective use of system software.
- Manages capacity modelling and forecasting activities. Provides advice to support the design of service components including designing in flexible and scalable capacity. Ensures the correct implementation of standards and procedures.
- Maintains security administration processes and checks that all requests for support are dealt with according to agreed procedures. Provides guidance in defining access rights and privileges.
- Uses database management system software and tools, and knowledge of logical database schemata, to investigate problems and collect performance statistics and create reports. Carries out routine configuration, installation, and reconfiguration of database and related products.
- Responsible for creating, improving, and supporting quality IT services with optimal utilisation of storage resources, ensuring data security, availability and integrity of business data.
- Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures. Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
- Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures.
- Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents.
- Organises knowledge assets and oversees the lifecycle of identifying, capturing, classifying, storing and maintaining assets. Implements specific knowledge management initiatives.

**Decision making authority**:
Work with mínimal guidance, exercising independent judgement on tasks and priorities, but making appropriate decisions on when to refer for further advice and working in line with the Key Competency levels

**Key competencies**:

- Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
- Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May supervise others or make decisions which impact the work assigned to individuals or phases of projects. Understands and collaborates on the analysis of user/customer needs and represents this in their work.
- Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences.
- Plans, schedules and monitors work to meet time and quality targets.
- Facilitates collaboration between stakeholders who share common objectives.
- Fully understands the importance of security to own work and the operation of the organisation. Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues.

**Knowledge, experience and qualifications**:
**Essential**:

- Knowledge of building management systems